Emily Gardner
Brighton
Summary
Dynamic Customer Account Advisor with bet365, skilled in technical troubleshooting and conflict resolution. Achieved a 100% positive feedback rating as an E-Commerce Seller, demonstrating exceptional customer-centered service and effective communication. Proven ability to thrive in fast-paced environments while delivering timely solutions and fostering cross-team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Account Advisor
Bet365
03.2025 - Current
- Assist customers with inquiries related to sports betting, including understanding betting rules and how to use bonus bets effectively.
- Resolve customer concerns and de-escalated situations with professionalism and empathy, ensuring a positive customer experience.
- Collaborate with internal departments to address complex issues and provide accurate, timely solutions.
- Respond to customer emails efficiently and within established timeframes, maintaining a high standard of written communication.
- Maintain up-to-date knowledge of sports rules, betting systems, and promotional offers to provide informed support.
E- Commerce Seller
Self Employed
01.2012 - Current
- Manage all aspects of online sales, including product listings, inventory management, and order fulfillment.
- Ship all customer orders within 24 hours, maintaining efficient operations and timely delivery.
- Respond promptly to customer emails and inquiries, ensuring a high level of customer satisfaction.
- Maintain a 100% positive feedback rating on eBay through excellent customer service and reliable fulfillment practices.
- Handle packaging and shipping logistics to ensure safe and accurate delivery of products.
- Resolve customer issues quickly and professionally to uphold brand reputation and encourage repeat business.
Technical and Customer Support
Halo
11.2024 - 03.2025
- Guided customers through setting up and activating their Halo GPS Collars, ensuring proper functionality and connectivity.
- Troubleshot a wide range of technical issues related to GPS tracking, software performance, and hardware concerns.
- Assisted customers with billing inquiries, subscription management, and account updates.
- Provided empathetic and urgent support to customers using GPS tracking to locate lost pets, helping reduce stress and resolve critical situations.
- Managed and communicated software updates and system enhancements to customers, ensuring they stayed informed and up-to-date.
- Assisted customers with product upgrades, offering recommendations and step-by-step support throughout the process.
Education
Apprenticeship Program - Cyber Security
University of Colorado At Boulder
Boulder, CO05-2024
Skills
- Technical Troubleshooting
- Conflict Resolution & De-escalation
- Written & Verbal Communication
- Multi-Channel Support (Phone, Email, Chat)
- CRM & Ticketing Systems (eg, Zendesk, Salesforce)
- Time Management & Prioritization
- Empathy & Customer-Centered Service
- Product Knowledge Communication
- Cross-Team Collaboration
- Remote Support Tools & Navigation
Certification
- CompTIA Security+
- CC Certification thorough ISC2
Timeline
Customer Account Advisor
Bet365
03.2025 - Current
Technical and Customer Support
Halo
11.2024 - 03.2025
E- Commerce Seller
Self Employed
01.2012 - Current
Apprenticeship Program - Cyber Security
University of Colorado At Boulder
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