Emily Ferrando
Fort Collins
Summary
Accomplished professional able to provide outstanding customer service through observation and excellent interpersonal communication skills. Experienced in building meaningful relationships with individuals from diverse cultural backgrounds. Able to offer emergency intervention to empathically support individuals in navigating difficult situations.
Overview
18
18
years of professional experience
Work History
Community-Based Mental Health Therapist
Summitstone Health Partners
01.2018 - 11.2023
- Managed high intensity caseload and provide trauma-informed individual, caregiver, family, and group therapy services.
- Provided daily crisis intervention.
- Documented client progress using electronic records system.
- Worked collaboratively, both in person and via electronic communication, with other mental health professionals and community agencies to provide comprehensive care.
- Connected clients with needed community resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Counselor-in-Training
Turning Point Residential Treatment
01.2017 - 05.2017
- Prepared for and led weekly therapeutic groups for residents.
- Regularly collaborated with fellow staff members to best support residents.
- Completed mental health assessments and case notes.
- Participated in case management meetings with Department of Human Services and Department of Youth Corrections.
- Provided emergency response in crisis situations to diffuse tension and prevent violence.
Lead Retail Clerk
Poudre Pet & Feed Supply
12.2014 - 03.2017
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Created eye-catching product displays.
- Utilized office management software to record and track customer information.
- Participated in community events to build rapport with affiliated businesses.
- Created and maintained detailed records of all office activities.
Childcare Provider
Fort Collins Club
01.2006 - 12.2014
Education
Master of Arts - Clinical Mental Health Counseling
University of Northern Colorado
Greeley, CO12.2017
Bachelor of Arts - Interdisciplinary Studies - Elementary Education
University of Northern Colorado
Greeley, CO05.2014
Skills
- Effective communication and ability to manage conflict
- Cultural humility and sensitivity
- Creative problem-solver
- Independent
- Knowledge seeker
- Computer literate
Timeline
Community-Based Mental Health Therapist
Summitstone Health Partners
01.2018 - 11.2023
Counselor-in-Training
Turning Point Residential Treatment
01.2017 - 05.2017
Lead Retail Clerk
Poudre Pet & Feed Supply
12.2014 - 03.2017
Childcare Provider
Fort Collins Club
01.2006 - 12.2014
Master of Arts - Clinical Mental Health Counseling
University of Northern Colorado
Bachelor of Arts - Interdisciplinary Studies - Elementary Education
University of Northern Colorado
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