Emily Diaz
Aurora
Summary
Dedicated professional with expertise in customer service, problem-solving, and teamwork. Proven ability to enhance workflows and deliver exceptional patient care, ensuring improved communication and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Guest Relations Lead
Children's Hospital Colorado Anschutz Medical Campus, Aurora
Aurora, CO
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Patient Representative
CareNow Urgent Care
Denver, CO
02.2022 - 04.2025
- Facilitated patient check-in process to enhance workflow efficiency and reduce wait times.
- Managed appointment scheduling using electronic health record systems for optimal patient flow.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Collaborated with clinical staff to ensure accurate patient information and streamline communication processes.
- Trained new staff on office procedures and best practices for patient engagement and support.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
Beauty Advisor (Seasonal)
Sephora
Littleton, CO
10.2021 - 02.2022
- Educated clients on product usage and skincare routines to drive informed purchasing decisions.
- Collaborated with team members to maintain visual merchandising standards and optimize product displays.
- Developed expertise in diverse cosmetic brands, enabling tailored recommendations for various skin types.
- Processed payments, entering sales in register for prompt customer service.
Team Member
Chipotle
Aurora, CO
2019 - 2021
- Prepared food items according to company standards and safety guidelines.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Worked different stations to provide optimal coverage and meet production goals.
Crew Member
Wendy's
Aurora, CO
2016 - 2019
- Delivered exceptional customer service during high-volume periods.
- Prepared food items following health and safety guidelines.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated cash register efficiently, handling transactions accurately.
Education
No Degree - Psychology
Community College of Denver
Denver, COHigh School Diploma -
Rangeview High School
Aurora, CO05-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
Languages
Spanish
Professional Working
Timeline
Guest Relations Lead
Children's Hospital Colorado Anschutz Medical Campus, Aurora
11.2024 - Current
Patient Representative
CareNow Urgent Care
02.2022 - 04.2025
Beauty Advisor (Seasonal)
Sephora
10.2021 - 02.2022
Team Member
Chipotle
2019 - 2021
Crew Member
Wendy's
2016 - 2019
No Degree - Psychology
Community College of Denver
High School Diploma -
Rangeview High School