Emilio Sanchez
Denver
Summary
Dynamic General Manager with a proven track record at Mikes Bikes, excelling in strategic planning and team leadership. Enhanced customer loyalty programs, driving a significant increase in sales. Proficient in data analysis and inventory management, fostering a culture of performance excellence and operational efficiency.
Overview
19
19
years of professional experience
Work History
General Manager
Mikes Bikes
Denver
08.2022 - Current
- Oversaw daily operations and ensured efficient workflow across all departments.
- Tracked monthly sales to generate reports for business development planning.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed strategic initiatives to enhance customer satisfaction and loyalty programs.
- Managed budgeting and financial forecasting for multiple store locations.
- Led staff training programs to improve employee performance and engagement.
- Implemented marketing strategies to promote brand awareness and increase sales.
- Collaborated with suppliers to optimize inventory management and product selection.
- Analyzed market trends to inform product development and pricing strategies.
- Fostered a positive workplace culture through team-building activities and open communication.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager
Pedal Pushers Cyclery
Golden
09.2018 - 06.2022
- Directed sales team to enhance customer engagement and foster loyalty.
- Trained new staff on sales techniques and product knowledge for improved service.
- Managed inventory levels to ensure optimal stock availability for customers.
- Developed partnerships with local businesses to increase community visibility and sales.
- Collaborated with suppliers to negotiate favorable terms and secure quality products.
- Conducted regular performance reviews to support staff development and goal alignment.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Maintained accurate records of all transactions between customers and company representatives.
- Achieved company growth and brand development through market expansion and sales.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Warehouse Manager
Bonneville Shop
05.2016 - 08.2018
- Oversaw daily warehouse operations to ensure efficient workflow.
- Managed inventory levels and organized stock for optimal retrieval.
- Coordinated shipments and deliveries with transport providers.
- Implemented best practices for warehouse organization and layout.
- Conducted regular inspections to maintain equipment and facility standards.
- Communicated with suppliers to manage supplies and equipment needs.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Negotiated contracts with suppliers for material procurement needs.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Sales
Chrome Industries
Denver
06.2015 - 05.2016
- Assisted with managing sales in assigned area by providing support to Area Sales Manager.
- Customer-oriented approach increased sales.
- Analyzed sales data in order to develop effective sales strategies that maximize revenue potential.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Achieved sales improvement by enhancing advertising, internet lead handling, social media, digital marketing, compensation, and sales strategies.
- Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights.
- Attracted customers and boosted sales by neatly arranging sales signage.
- Outperformed sales targets.
- Increased company credit card sales by implementing rewards program for top-performing sales associates.
- Utilized sales tools and processes to promote effective sales initiatives.
- Analyzed sales data to identify areas for improvement in the sales process.
- Trained sales teams on product features, benefits, and competitive advantages to enhance sales effectiveness.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Provided training and mentoring to junior sales staff on effective sales techniques.
- Worked closely with the sales team to develop strategies for increasing sales volume.
Design/ team rider
NeverSummer Industries
05.2012 - 03.2016
- Developed innovative design solutions using CAD software for product prototypes.
- Oversaw project timelines and coordinated resources for effective design execution.
- Improved design processes through feedback sessions and iterative testing methods.
- Created 3D models for physical prototypes using SolidWorks or Inventor software packages.
- Sketched outline designs and used CAD programs to create detailed designs and specifications.
Assistant Manager
Golden Bike Shop
Golden
06.2014 - 06.2015
- Employee supervision
- Inventory control/ management
- B2B ordering/ invoicing
- Daily customer sales
Pastries Chef
Cooks Fresh Market
Denver
11.2013 - 06.2014
- Customer service
- Order fulfilment
- Product ordering
Server/ Cook
Indulge Bistro
Denver
06.2012 - 11.2013
- Customer service
- Product manufacturing
- Payment processing
YCC - Ennis National Fish Hatchery
Ennis
09.2006 - 08.2010
- Order fulfilment
- Biological surveying
- Land management
- Product care
Education
M.I.T - Astrophysics
M.I.T
Cambridge, MA01.2012
Skills
- Management
- Performance evaluation
- Team leadership
- Inventory management
- Data analysis
- Profit and loss
- Supply chain management
- Supervising Experience
- Warehouse Experience
- Organisational Skills
- Financial forecasting
- Strategic planningB2B sales
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in POS (LightSpeed)
- Proficient in Hubspot
- Proficient in Trello
- Proficient in Tableau
- Proficient in HubTiger
Other Employment History
- Sales, Chrome Industries, Denver, Colorado, 06/01/15, 05/01/16, Customer service, Sales, Inventory control/management
- Assistant Manager, Golden Bike Shop, Golden, Colorado, 06/01/14, 06/01/15, Employee supervision, Inventory control/management, B2B ordering/invoicing, Daily customer sales
- Pastries Chef, Cooks Fresh Market, Denver, Colorado, 11/01/13, 06/01/14, Customer service, Order fulfilment, Product ordering
- Server/Cook, Indulge Bistro, Denver, Colorado, 06/01/12, 11/01/13, Customer service, Product manufacturing, Payment processing
- YCC, Ennis National Fish Hatchery, Ennis, Montana, 09/01/06, 08/01/10, Order fulfilment, Biological surveying, Land management, Product care
Timeline
General Manager
Mikes Bikes
08.2022 - Current
General Manager
Pedal Pushers Cyclery
09.2018 - 06.2022
Warehouse Manager
Bonneville Shop
05.2016 - 08.2018
Sales
Chrome Industries
06.2015 - 05.2016
Assistant Manager
Golden Bike Shop
06.2014 - 06.2015
Pastries Chef
Cooks Fresh Market
11.2013 - 06.2014
Server/ Cook
Indulge Bistro
06.2012 - 11.2013
Design/ team rider
NeverSummer Industries
05.2012 - 03.2016
YCC - Ennis National Fish Hatchery
09.2006 - 08.2010
M.I.T - Astrophysics
M.I.T