Emileidis Guzman
MARKET MANAGEMENT TECHNOLOGIST
Cartagena,Bolivar
Summary
I am a proactive, organized and responsible person, with good interpersonal relationships. I always have the best disposition to do my job. I am looking for a challenging position where I can continue learning, growing and improving my skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
CUSTOMER SERVICE REPRESENTATIVE
GovAssist
02.2025 - 05.2025
- Assist on the process of processing travel documents.
- Processing ESTA, eTA, Passports and Global Entry.
APPOINTMENT SETTER
1840 & Company
11.2024 - 12.2024
- Answer calls and schedule appointments for informal reviews related with the assessments made to their homes.
- Campaign: Tyler Technologies, (contractor for one month)
TEAM LEADER
Solvo
02.2024 - 11.2024
- Guide the team achieve their objectives and goal, work side by side with the Supervisor to make sure everything on the floor is in good standing.
- Campaign: Westgate Resorts. On Site.
CUSTOMER SERVICE REPRESENTATIVE
Solvo
07.2023 - 02.2024
- Customer service representative.
- Receive calls who wants to go on vacation.
- Answer calls in real time.
- Verify vacation packages that were sold.
- Campaign: Westgate Resorts. On Site.
APPOINTMENT SCHEDULER
CP360
03.2023 - 05.2023
- Customer service representative.
- Appointment Scheduler.
- Answer calls in real time.
- Campaign: Service Experts. On Site.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
01.2023 - 03.2023
- Customer service representative.
- Receive calls and resolve banking situations.
- Answer calls in real time.
- Campaign: CAPITAL ONE. On Site.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
10.2022 - 12.2022
- Customer service representative.
- Receive calls and resolve day by day situations.
- Answer calls and give a resolution in real time.
- Campaign: VRBO. Work at Home.
CUSTOMER SERVICE REPRESENTATIVE
SITEL Colombia
01.2022 - 09.2022
- Customer service representative.
- Receive calls and resolve day by day situations.
- Answer calls, emails and chats in real time.
- Campaign: VENMO. Work at Home.
CUSTOMER SERVICE AND SALES
Claro Colombia
08.2019 - 02.2020
- Assistance in the sale of monthly mobile plans and technological equipment in person, integrated into customer service.
- Control of attendance sheets and files.
Education
Primaria - undefined
01.2001 - 1 2005
Bachiller Academico - undefined
01.2006 - 1 2011
Técnico en Belleza Integral - undefined
Tecnólogo en Gestión de Mercados - undefined
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Data entry
Call center experience
Data collection
Problem resolution
Critical thinking
Team collaboration
Microsoft Excel
Appointment scheduling
Computer proficiency
Paperwork processing
Customer relationship management (CRM)
Call center operations
Customer education
Microsoft PowerPoint
Building rapport
Coursework
- The importance of the good communication on the Customer Service, SENA, 2019
- Integral formation in Sales, SENA, 2019
Timeline
CUSTOMER SERVICE REPRESENTATIVE - GovAssist
02.2025 - 05.2025
APPOINTMENT SETTER - 1840 & Company
11.2024 - 12.2024
TEAM LEADER - Solvo
02.2024 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE - Solvo
07.2023 - 02.2024
APPOINTMENT SCHEDULER - CP360
03.2023 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE - Concentrix
01.2023 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE - Teleperformance
10.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE - SITEL Colombia
01.2022 - 09.2022
CUSTOMER SERVICE AND SALES - Claro Colombia
08.2019 - 02.2020
INSTITUCIÓN EDUCATIVA LA MILAGROSA - Bachiller Academico,
01.2006 - 1 2011
- Primaria,
01.2001 - 1 2005
CORPORACIÓN TÉCNICA TATIANA SIERRA - Técnico en Belleza Integral,
SERVICIO NACIONAL DE APRENDIZAJE SENA - Tecnólogo en Gestión de Mercados,