Summary
Overview
Work History
Education
Skills
Coursework
Timeline
Emileidis Guzman

Emileidis Guzman

MARKET MANAGEMENT TECHNOLOGIST
Cartagena,Bolivar

Summary

I am a proactive, organized and responsible person, with good interpersonal relationships. I always have the best disposition to do my job. I am looking for a challenging position where I can continue learning, growing and improving my skills.

Overview

6
6
years of professional experience
2
2
Languages

Work History

CUSTOMER SERVICE REPRESENTATIVE

GovAssist
02.2025 - 05.2025
  • Assist on the process of processing travel documents.
  • Processing ESTA, eTA, Passports and Global Entry.

APPOINTMENT SETTER

1840 & Company
11.2024 - 12.2024
  • Answer calls and schedule appointments for informal reviews related with the assessments made to their homes.
  • Campaign: Tyler Technologies, (contractor for one month)

TEAM LEADER

Solvo
02.2024 - 11.2024
  • Guide the team achieve their objectives and goal, work side by side with the Supervisor to make sure everything on the floor is in good standing.
  • Campaign: Westgate Resorts. On Site.

CUSTOMER SERVICE REPRESENTATIVE

Solvo
07.2023 - 02.2024
  • Customer service representative.
  • Receive calls who wants to go on vacation.
  • Answer calls in real time.
  • Verify vacation packages that were sold.
  • Campaign: Westgate Resorts. On Site.

APPOINTMENT SCHEDULER

CP360
03.2023 - 05.2023
  • Customer service representative.
  • Appointment Scheduler.
  • Answer calls in real time.
  • Campaign: Service Experts. On Site.

CUSTOMER SERVICE REPRESENTATIVE

Concentrix
01.2023 - 03.2023
  • Customer service representative.
  • Receive calls and resolve banking situations.
  • Answer calls in real time.
  • Campaign: CAPITAL ONE. On Site.

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
10.2022 - 12.2022
  • Customer service representative.
  • Receive calls and resolve day by day situations.
  • Answer calls and give a resolution in real time.
  • Campaign: VRBO. Work at Home.

CUSTOMER SERVICE REPRESENTATIVE

SITEL Colombia
01.2022 - 09.2022
  • Customer service representative.
  • Receive calls and resolve day by day situations.
  • Answer calls, emails and chats in real time.
  • Campaign: VENMO. Work at Home.

CUSTOMER SERVICE AND SALES

Claro Colombia
08.2019 - 02.2020
  • Assistance in the sale of monthly mobile plans and technological equipment in person, integrated into customer service.
  • Control of attendance sheets and files.

Education

Primaria - undefined

01.2001 - 1 2005

Bachiller Academico - undefined

INSTITUCIÓN EDUCATIVA LA MILAGROSA
01.2006 - 1 2011

Técnico en Belleza Integral - undefined

CORPORACIÓN TÉCNICA TATIANA SIERRA

Tecnólogo en Gestión de Mercados - undefined

SERVICIO NACIONAL DE APRENDIZAJE SENA

Skills

Customer service

Coursework

  • The importance of the good communication on the Customer Service, SENA, 2019
  • Integral formation in Sales, SENA, 2019

Timeline

CUSTOMER SERVICE REPRESENTATIVE - GovAssist
02.2025 - 05.2025
APPOINTMENT SETTER - 1840 & Company
11.2024 - 12.2024
TEAM LEADER - Solvo
02.2024 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE - Solvo
07.2023 - 02.2024
APPOINTMENT SCHEDULER - CP360
03.2023 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE - Concentrix
01.2023 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE - Teleperformance
10.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE - SITEL Colombia
01.2022 - 09.2022
CUSTOMER SERVICE AND SALES - Claro Colombia
08.2019 - 02.2020
INSTITUCIÓN EDUCATIVA LA MILAGROSA - Bachiller Academico,
01.2006 - 1 2011
- Primaria,
01.2001 - 1 2005
CORPORACIÓN TÉCNICA TATIANA SIERRA - Técnico en Belleza Integral,
SERVICIO NACIONAL DE APRENDIZAJE SENA - Tecnólogo en Gestión de Mercados,

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Emileidis GuzmanMARKET MANAGEMENT TECHNOLOGIST