Summary
Overview
Work History
Education
Skills
Proficiencies
Timeline
Generic

Emilee Ovind

Parker

Summary

Dynamic leader with extensive experience in managing clinic operations and enhancing team performance. Skilled in coordinating patient care, handling client relations, and ensuring compliance, driving efficiency and excellence in veterinary service.

Overview

8
8
years of professional experience

Work History

Hospital lead

Companion Animal Veterinary Clinic
Centennial
07.2021 - Current

This role involves overseeing clinic operations, including managing inventory, ordering supplies, tracking expiration dates, and maintaining accurate monthly counts and updates. It also supports financial oversight through budgeting, COGS management, and evaluating products, while ensuring compliance with regulations like controlled substance audits. The position includes staff coordination and leadership responsibilities such as scheduling, training, hiring, conflict resolution, and running meetings, as well as supporting team development and morale. Additionally, it focuses on client and vendor relations, resolving client concerns, coordinating with veterinarians on protocols and products, and ensuring efficient, high-quality patient care and service.

Veterinary Technican (on the job trained)

Companion Animal Veterinary Hospital
Centennial
07.2021 - Current

This role involves providing comprehensive veterinary technician support across anesthesia, surgery, dentistry, and patient care. Responsibilities include calculating and administering anesthetics, monitoring patients during procedures, performing surgical and dental prep, assisting in a wide range of surgeries, and delivering post-operative care and recovery.The position also includes conducting lab work, diagnostic testing, and sample handling, as well as supporting treatment plans in collaboration with veterinarians. Additional duties involve managing technician appointments, administering medications and therapies, assisting in emergency and specialty cases, and delivering compassionate care to patients with complex medical conditions.

Veterinary Assistant

Companion Animal Veterinary Hospital
Centennial
07.2021 - Current

This role focuses on supporting daily clinical operations and patient care, including safely restraining animals (including aggressive cases), assisting with anesthesia monitoring, diagnostics like x-rays, and participating in euthanasia procedures with compassionate aftercare. It also involves surgical support such as instrument cleaning, sterilization, and operating equipment like autoclaves.Additional responsibilities include collecting patient histories, recording vitals, assisting with medical documentation and prescriptions, maintaining clinic cleanliness and infection control, managing inventory and charges, and helping train staff on hospital protocols and procedures.

Customer Service Representative

Companion Animal Veterinary Hospital
Centennial
07.2021 - Current

This role focuses on client communication and coordination, including answering calls and messages, scheduling appointments and procedures, managing prescriptions and online pharmacy requests, and handling billing and record keeping.It also involves educating clients on treatments, medications, and preventative care, ensuring compliance with care plans, and coordinating with veterinarians and specialists to support patient needs and continuity of care.

Mentor /Customer Service Representative

Target
Parker
12.2020 - 07.2021

This role focused on supervising daily operations, including managing break schedules, monitoring staff performance, and ensuring smooth workflow in the assigned area. It also involved customer service, handling end-of-day cash and machine shutdowns, managing inventory and defective products, performing routine checks, and keeping the workspace organized.

Shift Manager / Boarding Manager / PGS

City Bark
Parker
11.2017 - 11.2020

This role involved overseeing daily operations at a boarding and daycare facility, including customer service, scheduling, checking pets in and out, managing staff, and maintaining accurate records. Responsibilities also included feeding, medicating, and caring for dogs and cats, supervising playgroups, ensuring cleanliness of kennels and play areas, and performing shift walk-throughs to ensure all tasks were completed and pets were safe and cared for.

Education

Bachelor of Science - Biology

Metropolitan State University of Denver
Denver, CO
05-2025

High School Diploma -

Chaparral High School
Parker, CO
05-2020

Skills

  • Animal care
  • Customer service
  • Problem-solving
  • Time management
  • Punctuality and reliability
  • Stress management
  • Decision-making
  • Strong teamwork
  • Office equipment proficiency
  • Communication skills

Proficiencies

  • Cornerstone software
  • IDEXX lab machines
  • Abaxis lab machines
  • Antech and Zoetis labs
  • Petdesk software
  • Vetcove
  • Lasting Paws

Timeline

Hospital lead

Companion Animal Veterinary Clinic
07.2021 - Current

Veterinary Technican (on the job trained)

Companion Animal Veterinary Hospital
07.2021 - Current

Veterinary Assistant

Companion Animal Veterinary Hospital
07.2021 - Current

Customer Service Representative

Companion Animal Veterinary Hospital
07.2021 - Current

Mentor /Customer Service Representative

Target
12.2020 - 07.2021

Shift Manager / Boarding Manager / PGS

City Bark
11.2017 - 11.2020

Bachelor of Science - Biology

Metropolitan State University of Denver

High School Diploma -

Chaparral High School
Emilee Ovind