Emerson Davis
Broomfield
Summary
Ambitious receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Lead Allergy Receptionist, Patient Access Associate Preceptor
Boulder Medical Center
Boulder
12.2023 - 01.2026
- Coordinated provider schedules in high-traffic specialty practice to enhance patient access.
- Trained associates on Epic EHR system for efficient patient check-ins, improving workflow.
- Developed ongoing education and mentorship programs, including tipsheets for reception staff.
- Assisted in organization-wide transition to the Epic EHR system as a preceptor.
- Assisted clinical staff during allergic reactions or medical alerts, ensuring patient safety.
- Ensured strict compliance with HIPAA regulations in all patient interactions.
- Evaluated patient needs by phone and in person to optimize scheduling accuracy.
- Received Core Heart Award from Boulder Medical Center for excellence in patient care.
Lead Care Provider
Family Tree Private Care
Boulder
10.2021 - 12.2023
- Delivered specialized care to older adult clients with dementia and/or end-of-life.
- Executed emergency protocols effectively during falls or other medical incidents.
- Supported clients in daily living activities and personal care tasks to enhance independence and well-being.
- Documented client conditions and care plans for multiple providers to ensure continuity of care.
- Built strong communication and trust among clients, families, and organization to foster a supportive environment.
Front of House
Zoe Ma Ma
Boulder
11.2019 - 06.2020
- Processed customer orders in person and via phone, contributing to efficient service delivery.
- Maintained cash drawers and point of sale systems, ensuring accuracy of all transactions.
- Organized daily prep schedules for large catering orders, optimizing workflow and managing foot traffic.
Education
Some College (No Degree) - Theater Arts
Muhlenberg College
Allentown, PASkills
- patient scheduling
- EPIC charting
- HIPAA compliance
- emergency protocols
- staff training
- customer service
Timeline
Lead Allergy Receptionist, Patient Access Associate Preceptor
Boulder Medical Center
12.2023 - 01.2026
Lead Care Provider
Family Tree Private Care
10.2021 - 12.2023
Front of House
Zoe Ma Ma
11.2019 - 06.2020
Some College (No Degree) - Theater Arts
Muhlenberg College