Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elshaday Fitsum

Aurora

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4
4
years of professional experience

Work History

Operations Assistant

Morgan Liquors
Denver
04.2025 - Current
  • Managed inventory records and ensured accurate stock levels across departments.
  • Maintained communication with vendors to facilitate timely deliveries and service requests.
  • Organized documentation and maintained filing systems for operational procedures.

Personal Assistant (from home)

Yokabed Ogbai
Seattle
01.2024 - Current
  • Managed comprehensive administrative support, including email correspondence, expense report tracking, inventory oversight, and precise spreadsheet maintenance, ensuring all tasks were completed within designated deadlines.
  • Communicated with clients and vendors to facilitate smooth operations.
  • Maintained confidential files related to personnel records or other sensitive information.

Behavior Technician/front desk

invo healthcare
englewood
12.2022 - 12.2023
  • Delivered individual and group therapy to children with Autism Spectrum Disorders, meticulously recorded session notes, and tracked client progress, ensuring compliance with state regulations and HIPAA standards while managing front desk responsibilities, including client check-ins and maintaining office organization.

front desk agent

Dave and Busters
Denver
01.2022 - 11.2022
  • Provided exceptional guest service by managing check-in/out procedures, accurately processing payments, maintaining a clean lobby, handling phone inquiries, and coordinating reservations for group events.

Education

Associate of Arts - health communication

Colorado State University
Fort Collins
12.2023

Skills

  • Data Entry
  • Calendar Management
  • Communication Skills
  • Time Management
  • Problem-Solving Abilities
  • Attention to Detail
  • Multitasking
  • Customer Service Orientation
  • Vendor communication

Timeline

Operations Assistant

Morgan Liquors
04.2025 - Current

Personal Assistant (from home)

Yokabed Ogbai
01.2024 - Current

Behavior Technician/front desk

invo healthcare
12.2022 - 12.2023

front desk agent

Dave and Busters
01.2022 - 11.2022

Associate of Arts - health communication

Colorado State University

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Elshaday Fitsum