Ellen Youl
Lafayette
Summary
Highly educated, experienced educator seeking to transition into a full-time position in the private sector. I am a quick learner with strong attention to detail who thrives as a team player.
Overview
11
11
years of professional experience
Work History
Health Room Para
Boulder Valley School District
Boulder
08.2019 - Current
- Manage all student health concerns at Southern Hills Middle School
- Maintain school's immunization and medical records database
- Care for sick or injured students; dispense medication to students with authorized health plans
- American Red Cross First Aid/CPR certified
- Communicate with parents about all student health concerns through email or phone
Customer Service Representative
City of Louisville
Louisville
10.2016 - 09.2020
- Answered customer inquiries about the Rec Center and membership options
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.; collected payments and balanced cash drawers
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized various software and tools to streamline membership processes
Office Manager
Red Hammer Rehab
Louisville
09.2014 - 02.2016
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled patient and doctor scheduling
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Master of Arts - Secondary Education/English
CU Boulder
Boulder, COMaster of Arts - English Literature
Millersville University of Pennsylvania
Millersville, PABachelor of Arts - English
Kutztown University of Pennsylvania
Kutztown, PASkills
- Reliable, punctual, friendly and mature
- Strong attention to detail
- Team player; high emotional intelligence
- Effective communication skills
- Excellent organization and time management
- Experience in conflict resolution
- Quick learner who enjoys a fast-paced environment and new challenges
Affiliations
- 200 hr RYT
- Certified Pilates Mat Instructor
- Avid trail runner
- Loves dogs!
References
References available upon request.
Timeline
Health Room Para
Boulder Valley School District
08.2019 - Current
Customer Service Representative
City of Louisville
10.2016 - 09.2020
Office Manager
Red Hammer Rehab
09.2014 - 02.2016
Master of Arts - Secondary Education/English
CU Boulder
Master of Arts - English Literature
Millersville University of Pennsylvania
Bachelor of Arts - English
Kutztown University of Pennsylvania
Similar Profiles
Kimberly Ann KellyKimberly Ann Kelly
Colorado State Certified Substitute Teacher at Boulder Valley School District-Monarch High SchoolColorado State Certified Substitute Teacher at Boulder Valley School District-Monarch High School
Jane O'ConnorJane O'Connor
English Language Arts Teacher at Boulder Valley School District-Monarch High SchoolEnglish Language Arts Teacher at Boulder Valley School District-Monarch High School
Katie MoranKatie Moran
Assistant Varsity Softball Coach at Boulder Valley School District-Fairview High SchoolAssistant Varsity Softball Coach at Boulder Valley School District-Fairview High School
Natalie SandersNatalie Sanders
Instructional Paraeducator at Boulder Valley School DistrictInstructional Paraeducator at Boulder Valley School District
Natalie RichenbergerNatalie Richenberger
Front Desk Associate at Massage EnvyFront Desk Associate at Massage Envy