Ellen Huttenhower
Carbondale
Summary
Dynamic server with extensive experience at The Chart House, excelling in customer service and order accuracy. Proven ability to promote menu items effectively, enhancing sales performance. Skilled in cash handling and point-of-sale operations, consistently delivering exceptional dining experiences while fostering positive guest interactions.
Overview
14
14
years of professional experience
Work History
Server
Coonamesset Inn
Falmouth
05.1998 - 08.1998
- Facilitated effective communication with kitchen staff regarding customer allergies and special requests.
- Executed accurate cash transactions in compliance with company procedures.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to maximize sales potential.
- Assessed customer satisfaction with meals, promptly addressing any issues.
- Delivered exceptional customer service to enhance overall dining experience.
- Served food and beverages to patrons while ensuring order accuracy.
- Informed customers about daily specials and signature menu items to drive sales.
Server
Ciros
Newburyport
05.1996 - 08.1996
- Organized and prioritized tasks to achieve service goals efficiently.
- Engaged customers through effective interpersonal skills, fostering positive interactions.
- Delivered exceptional service to high volumes of daily customers.
- Presented menus and addressed inquiries regarding food items clearly.
- Streamlined reservation and take-out order processes to enhance customer experience.
- Maintained up-to-date knowledge of menu items, ingredients, and preparation techniques.
- Resolved complaints by coordinating with kitchen staff for timely replacements.
- Monitored dining area for cleanliness and proper setup consistently.
Server
The Chart House
Aspen
05.1990 - 08.1990
- Delivered excellent customer service, enhancing guest satisfaction and loyalty.
- Served food and beverages promptly while confirming order accuracy.
- Explained menu items, including ingredients and preparation methods, to assist customers.
- Informed patrons of daily specials and signature dishes to drive sales.
- Maintained a clean dining area by sanitizing tables and chairs between guests.
- Operated POS terminals for order input, bill splitting, and calculating totals.
- Collaborated with team members to ensure seamless restaurant operations.
- Displayed enthusiasm and thorough knowledge of menu offerings to engage customers.
Hostess
The Chart House
Boston
05.1989 - 08.1989
- Fostered positive relationships with front-of-house and kitchen staff to enhance collaboration.
- Greeted guests upon arrival, escorting them to tables promptly.
- Managed waiting list to ensure timely seating for all parties.
- Resolved customer complaints efficiently and professionally, ensuring satisfaction.
- Verified reservations and communicated wait times to manage guest expectations.
- Delivered exceptional service from initial interaction through final departure, retaining loyal clientele.
- Answered phone inquiries for scheduling reservations, confirming takeout orders, and addressing service questions.
- Highlighted daily specials while furnishing menus to enhance guest experience.
Server
Famous Atlantic Fish Company
Chesnut Hill
06.1984 - 08.1986
- Maintained transaction records in compliance with legal and company policies.
- Handled cash transactions accurately, adhering to established procedures.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Recorded orders accurately using cash register and point-of-sale systems.
- Promoted desserts, appetizers, and specialty drinks to enhance sales performance.
- Engaged with customers to assess meal satisfaction and resolve issues promptly.
- Verified guest identification to ensure compliance with legal age requirements for alcohol consumption.
- Assisted in training new servers to improve team proficiency.
Education
Master of Arts - Creative Art And Early Childhood Education
Lesley College
Cambridge, MA05-1996
Bachelor of Arts - Political Science/Art
University of Vermont
Burlington, VT01-1990
Skills
- Customer service
- Order accuracy
- Point of sale
- Cash handling
- Menu presentation
- Sales promotion
Timeline
Server
Coonamesset Inn
05.1998 - 08.1998
Server
Ciros
05.1996 - 08.1996
Server
The Chart House
05.1990 - 08.1990
Hostess
The Chart House
05.1989 - 08.1989
Server
Famous Atlantic Fish Company
06.1984 - 08.1986
Master of Arts - Creative Art And Early Childhood Education
Lesley College
Bachelor of Arts - Political Science/Art
University of Vermont
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