Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Thornley

FORT COLLINS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Walmart
Castle Rock, CO
11.2021 - Current
  • Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
  • Processed transactions accurately across various payment methods, maintaining operational flow.
  • Assisted in training new staff on customer service protocols and systems usage.
  • Handled returns and exchanges with precision, adhering to company policies.

Gardener

Living Pallet
Castle Rock, CO
05.2023 - 09.2023
  • Cultivated plants and flowers, ensuring optimal growth conditions and aesthetics.
  • Operated gardening tools and equipment safely and efficiently for various tasks.
  • Assisted in landscape design by selecting appropriate plants for specific environments.
  • Maintained garden beds through regular weeding, mulching, and fertilization practices.

Lifeguard

Schlitterbahn
New Braunfels, TX
05.2019 - 09.2019
  • Monitored pool activities to ensure safety and compliance with regulations.
  • Responded promptly to emergencies, executing rescue techniques effectively.
  • Conducted routine safety checks on equipment and facilities to maintain operational readiness.
  • Provided first aid and CPR assistance as needed during incidents.

Education

BBA - Marketing

Colorado State University
Fort Collins, CO
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Microsoft Excel
  • Time management
  • Team collaboration
  • Strong communicator
  • Effective problem-solver

Timeline

Gardener

Living Pallet
05.2023 - 09.2023

Customer Service Representative

Walmart
11.2021 - Current

Lifeguard

Schlitterbahn
05.2019 - 09.2019

BBA - Marketing

Colorado State University
Ella Thornley