Ella Miller
Castle Rock
Summary
Results-driven shift leader with experience in supervising teams and training staff. Proficient in time management and maintaining operational efficiency, contributing to a productive work environment and exceptional customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Artisan Pizza Company
Parker
09.2025 - Current
- Prepared ingredients for pizza and other menu items daily.
- Operated kitchen equipment efficiently and safely during shifts.
- Assisted customers with orders and provided menu recommendations.
- Maintained cleanliness of workstations and dining areas consistently.
- Collaborated with team members to ensure timely service delivery.
- Followed food safety guidelines to uphold quality standards.
- Processed payments accurately using the point-of-sale system.
- Handled customer inquiries and resolved issues promptly during service hours.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Directed patrons to restrooms and other amenities within facility.
Shift Leader
Papa Murphy's
Castle Rock
03.2024 - 08.2025
- Supervised team during peak hours to ensure efficient service.
- Trained new employees on food preparation and safety standards.
- Managed inventory levels and assisted with stock replenishment.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of workstations and dining areas.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Evaluated employee performance, delivering individualized feedback and praise.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Distributed food to service staff for prompt delivery to customers.
Education
Associate of Science - Psychology Transfer Degree
Colorado Early Colleges
Castle Rock 05-2027
Skills
- Team leadership
- Customer service
- Employee training
- Time management
- Problem resolution
- Inventory management
- Effective communication
- Workplace organization
- Clear communication
- Teamwork and collaboration
- Valid Driver's license
- Cleaning
- Crew leadership
- Attention to detail
- Taking orders
Certification
Microsoft Certification
Accomplishments
Scholarship Award
Affiliations
Volunteer, Wings Over the Rockies
Timeline
Crew Member
Artisan Pizza Company
09.2025 - Current
Shift Leader
Papa Murphy's
03.2024 - 08.2025
Associate of Science - Psychology Transfer Degree
Colorado Early Colleges