Ella Lobato
Rifle
Summary
Healthcare professional prepared for responsibilities of patient access and registration roles. Experience managing patient admissions and coordinating with medical staff to ensure smooth operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in handling sensitive information and maintaining patient confidentiality. Focused on an empathetic and effective experience for patients and their family. I am a quick learner and truly enjoy learning new things. I think I could be an excellent addition to any workforce. Thank you for your consideration.
Overview
2
2
years of professional experience
Work History
Patient Access Registrar
Valley View Hospital
03.2024 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Do my utmost to find necessary patient information such as lab orders to patient satisfaction
- Effectively greet and screen potential patients and provide helpful information to visitors.
- Cooperate with EMT, ER personnel, police officers, and others to ensure my part in patient care is done to the best of my ability.
- Ask questions and triple check my work at all times, especially understanding that my job deals in numerous variables to make sure I am prepared and capable.
Front Desk
Iron Mountain Hot Springs
05.2023 - 10.2023
- Worked as the first contact between company and customer, to smoothly find their reservation, or make one and explain the policies and expectations of the property
- I efficiently worked with large parties of people to make sure everyone was informed, checked in, and ready to enjoy their time with us
- I learned an entirely new computer system to begin working as part of the team on day one
- Front desk is also a retail position, which included selling tickets and merchandise, and thus being responsible for a cash drawer
- I was also responsible for making sure every customers paperwork such as liability waivers were correctly and completely filled out for each member of the party, and then filed correctly at the end of the day
Cashier/Customer Service
Lowes
10.2022 - 05.2023
- Directly responsible for positive customer interactions, often with already unsatisfied and unhappy customers
- Customer service entailed answering phones and directing calls the appropriate department, as well as handling any request I could on my end
- I learned two new computer systems, and often had to work alone as a new employee so I quickly learned to make the best of the situation for mine and the customers satisfaction
- Customer service requests could be anything, and it was my job to find a solution that benefited both the client and the company
- I was able to develop my people skills at this job, and learned to handle difficult situations
- My position also included inventory and organization
Education
High School Diploma -
Branson School Online
Branson, CO05.2020
Skills
- Customer Service
- Telephone operations
- Paperwork
- Computer systems
- Effective communication
- Team player
- Organization
- Time management
- Cash handling
- Filing
- HIPAA compliance
- Patience and empathy
Timeline
Patient Access Registrar
Valley View Hospital
03.2024 - Current
Front Desk
Iron Mountain Hot Springs
05.2023 - 10.2023
Cashier/Customer Service
Lowes
10.2022 - 05.2023
High School Diploma -
Branson School Online
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