Ella Figgers
Denver
Summary
Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication. Passionate about caring for others and contributing to building a strong and motivated team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Capitol Heights Pharmacy
08.2024 - 01.2025
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
Server
Vy Pho & Sushi
11.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Pharmacy Technician
Safeway
09.2022 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Notified patients of medication shortages and delayed orders.
- Worked with various insurance companies for billing resolution.
- Monitoring medication expiration dates to assure patient safety and drug regulations were met.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
East High School
Denver, CO05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Problem-solving skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Attention to detail
Certification
PHAT.0018505 - CHPT 01/21/2025- 10/31/2025
Timeline
Certified Pharmacy Technician
Capitol Heights Pharmacy
08.2024 - 01.2025
Server
Vy Pho & Sushi
11.2023 - 07.2024
Pharmacy Technician
Safeway
09.2022 - 10.2023
High School Diploma -
East High School