Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Elizabeth Schultz

Progressive
Boulder
1
Certification
4
years of professional experience

Detail-oriented professional with experience in customer service and project coordination. Known for critical thinking and computer proficiency, contributing to improved service quality and effective scheduling to support team operations.

Work History

Customer Service Representative

10 Months
Progressive | 08.2025 - 06.2026
  • Resolved customer inquiries efficiently through effective communication and problem-solving skills.
  • Assisted customers with policy information and claims processing using company systems.
  • Maintained accurate records of customer interactions to enhance service quality.
  • Adapted quickly to new software tools for improved customer support efficiency.
  • Assisted in project coordination by scheduling meetings and managing calendars.

Front Desk Receptionist

4 Months
Smash Padel | 01.2025 - 05.2025
  • Greeted and assisted clients, ensuring a welcoming environment at reception.
  • Responded to client inquiries via phone and email, providing accurate information promptly.
  • Managed appointment scheduling using company-specific booking software.
  • Maintained organized front desk area, enhancing efficiency and professionalism.

Supervisor

1 Year 6 Months
Daytona Slingshot | 02.2023 - 08.2024
  • Trained and mentored team members on best practices and operational standards.
  • Implemented process improvements that enhanced efficiency and reduced downtime.
  • Oversaw daily operations to ensure seamless workflow and adherence to safety protocols.
  • Monitored inventory levels and coordinated supply orders to maintain optimal stock.

Host/Server

6 Months
Texas Roadhouse | 02.2022 - 08.2022
  • Managed reservation system to optimize table turnover and customer satisfaction.
  • Coordinated with front-of-house staff to ensure seamless service flow during peak hours.
  • Greeted and seated guests promptly, enhancing overall dining experience.
  • Trained new hosts on company policies and effective guest interaction techniques.

Education

Bachelor of Science - Psychology

University of Colorado At Boulder | Boulder, CO | 05-2026
  • Graduated with Honors
  • Dean's List 2022-2026
  • GI BILL Scholarship Recipient
  • 3.95GPA
  • Relevant Coursework: Statistics & Data Entry and Keyboarding & Organizational Behavior
  • Student Athlete: Volleyball

Skills

Customer service
Call center experience
Scheduling
Record management
Microsoft Excel
Appointment management
Computer proficiency
Critical thinking
Conflict resolution
Sales expertise
Product knowledge

Certification

  • MCAS - Microsoft Certified Application Specialist
  • First Aid/CPR Certified

Timeline

Customer Service Representative

Progressive
08.2025 - 06.2026Read More

Front Desk Receptionist

Smash Padel
01.2025 - 05.2025Read More

Supervisor

Daytona Slingshot
02.2023 - 08.2024Read More

Host/Server

Texas Roadhouse
02.2022 - 08.2022Read More

University of Colorado At Boulder

Bachelor of Science from Psychology
Read More
Elizabeth Schultz