Detail-oriented professional with experience in customer service and project coordination. Known for critical thinking and computer proficiency, contributing to improved service quality and effective scheduling to support team operations.
Work History
Customer Service Representative
10 Months
Progressive | 08.2025 - 06.2026
Resolved customer inquiries efficiently through effective communication and problem-solving skills.
Assisted customers with policy information and claims processing using company systems.
Maintained accurate records of customer interactions to enhance service quality.
Adapted quickly to new software tools for improved customer support efficiency.
Assisted in project coordination by scheduling meetings and managing calendars.
Front Desk Receptionist
4 Months
Smash Padel | 01.2025 - 05.2025
Greeted and assisted clients, ensuring a welcoming environment at reception.
Responded to client inquiries via phone and email, providing accurate information promptly.
Managed appointment scheduling using company-specific booking software.
Maintained organized front desk area, enhancing efficiency and professionalism.
Supervisor
1 Year 6 Months
Daytona Slingshot | 02.2023 - 08.2024
Trained and mentored team members on best practices and operational standards.
Implemented process improvements that enhanced efficiency and reduced downtime.
Oversaw daily operations to ensure seamless workflow and adherence to safety protocols.
Monitored inventory levels and coordinated supply orders to maintain optimal stock.
Host/Server
6 Months
Texas Roadhouse | 02.2022 - 08.2022
Managed reservation system to optimize table turnover and customer satisfaction.
Coordinated with front-of-house staff to ensure seamless service flow during peak hours.
Greeted and seated guests promptly, enhancing overall dining experience.
Trained new hosts on company policies and effective guest interaction techniques.
Education
Bachelor of Science - Psychology
University of Colorado At Boulder | Boulder, CO | 05-2026
Graduated with Honors
Dean's List 2022-2026
GI BILL Scholarship Recipient
3.95GPA
Relevant Coursework: Statistics & Data Entry and Keyboarding & Organizational Behavior