Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Ortega

Canon City

Summary

Experienced Client Service Representative with strong communication, multitasking, and organizational skills. Seeking Veterinary Receptionist role to leverage expertise and enhance company success. Passion for animals and dedication to customer service in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Client Care Specialist

Fremont Veterinary Hospital
06.2015 - Current
  • Work in a fast-paced environment, answering phones and scheduling appointments for clients. I also call clients to check the status of their pets and confirm upcoming appointments, fill and refill prescriptions for pets in-house and local pharmacies. Help Doctors out in treatment restrain animals when needed and helping in surgeries. We are also responsible for cleaning and sanitizing the office during and after office hours. Able to operate office machines, phone, fax, copier, knowledgeable in Microsoft Office, IDEX, and some knowledge in Quick Books.

Legal Technician II

Fremont County Human Services
01.2021 - 01.2022
  • Applied regulations and procedures to locate absent parents, establish paternity for children born out of wedlock established child support and medical support orders, modified existing orders and collected child support for non-public and public assistance customers. Monitored child support payments and followed up when necessary. Performed accounting duties including preparing arrears calculations, analyzing financial data and negotiating payment agreements and settlements. Record keeping, repaired legal documents and correspondence. DNA testing.

Paraprofessional

Canon City Schools
08.2009 - 05.2011
  • Worked with students with significant needs in different kinds of environments. When students had melt downs had to relocate and calm them down. Worked with parents on their child’s behavior and progress. Working with staff members and helping them out when they needed coverage in their classroom or with other students while still taking care of my students, I would help them out during my lunches if coverage was needed. I also took daily attendance and helped proctor TCAP testing. Worked with Indexed files monitored and filed student files, filed and reviewed confidential information, worked with a variety of social economic backgrounds, supervised students in small group settings, provided customer service through faculty and staff and parent. Able to operate basic office machines, phone, fax, copier, knowledgeable in Microsoft office.

Education

Associate of Applied Science - Medical Coding

Pueblo Community College
Pueblo, CO
05-2026

Skills

  • 12 years of customer service skills
  • Experience in a regulatory environment
  • Strong interpersonal skills
  • 9 years General Clerical Experience
  • Knowledgeable in Microsoft Word, Excel, and Power Point
  • Data entry skills
  • Praxis Test Certification
  • Time management skills
  • Team building skills
  • Operate Office Machines
  • Strong Decision-Making Abilities
  • 3 years’ Experience as a Test Proctor
  • Customer relations
  • Teamwork
  • Attention to detail
  • Multitasking Abilities
  • Effective communication

Timeline

Legal Technician II

Fremont County Human Services
01.2021 - 01.2022

Client Care Specialist

Fremont Veterinary Hospital
06.2015 - Current

Paraprofessional

Canon City Schools
08.2009 - 05.2011

Associate of Applied Science - Medical Coding

Pueblo Community College

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Elizabeth Ortega