Elizabeth Mitsch
Thornton
Summary
Detail-oriented professional with a proven track record of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently contributing to the achievement of organizational goals. Committed to providing exceptional service and fostering a collaborative work environment.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Consumer Access Specialist
Advent Health Littleton
Littleton
07.2025 - Current
- Register and schedule inpatient and outpatient appointments.
- Delegate tasks to team members to appropriately get projects done.
- Move to different departments as needed, assist with insurance verification and authorization, ensure customer service is a priority, focus on data entry and documentation, and ensure HIPAA compliance and correct patient identification.
- Assist in training coworkers, as well as assist with any questions coworkers and any questions patients may have.
- Assist in fixing chart errors, and correcting work queue errors.
- Collaborate with other departments within the organization in order to resolve technical issues quickly and efficiently.
- Verify patients' insurance and payment methods during admissions or check-in processes.
Care Manager
Touching Hearts at Home
Westminster
12.2024 - 07.2025
- Evaluate and assess every client for physical, mental, emotional, and social needs.
- With a nursing background, I perform risk assessments and develop care plans based on individual needs that the caregivers then follow when they go into each client's home.
- Followed up with family members and clients frequently to assess health needs and change the care plan as needed.
- Facilitated communication between clients, families, and healthcare professionals.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Explained the policies, procedures, and services we provided to patients and families.
Consumer Access Lead
Porter Hospital
03.2024 - 12.2024
- Highly skilled in-patient registration, insurance verification, billing, EPIC, and revenue processing.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to Consumer Access.
- Known for excellent communication, accuracy, and a compassionate approach to patient interaction.
- Very skilled in de-escalation, and triaging phone calls/patients as needed.
- Ensuring team rapport and wellbeing of each team member and training of each new hire.
Consumer Access Specialist
Porter Hospital
04.2023 - 03.2024
- Skilled in-patient registration, insurance verification, appointment scheduling, and front desk operations.
- Known for excellent communication, accuracy, and a compassionate approach to patient interaction.
- Provided training and support to new staff on access procedures.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Adept in use of EPIC software systems
Licensed Practical Nurse
Porter Hospital
02.2019 - 01.2021
- Reviewed medications, medical history, preformed phlebotomy, and EKGs.
- Provided pre- and post-operative Nursing instruction.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Provided emotional support to patients dealing with illness or injury related issues.
- Answered patients' calls to determine how to assist.
- Performed physical assessments, including vital signs and health history documentation.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Maintained organized and detailed patient records to support effective communication among healthcare team members.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Licensed Practical Nurse
Kaiser Permanente
01.2018 - 02.2019
- Provided direct patient care and monitored vital signs.
- Administered medications and managed patient treatment plans.
- Educated patients and families on health management practices.
- Maintained a clean, safe environment for patients and staff.
- Maintained a safe environment by following infection control policies and procedures.
- Managed emergency situations promptly according to established protocols.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Addressed patient care needs such as vitals, dressing wounds, and managing catheters.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Licensed Practical Nurse -
Concorde Career College
Aurora12.2017
High School Diploma -
Horizon High School
Thornton05-2012
Skills
- Problem solving
- Cross-functional collaboration
- Effective communication
- Data entry accuracy
- Training and mentoring
- Healthcare system navigation
- Teamwork
- Epic charting/navigation
- Problem solving
- Team building
- Task prioritization
- Adaptable
Certification
LPN Active
References
References available upon request.
Timeline
Consumer Access Specialist
Advent Health Littleton
07.2025 - Current
Care Manager
Touching Hearts at Home
12.2024 - 07.2025
Consumer Access Lead
Porter Hospital
03.2024 - 12.2024
Consumer Access Specialist
Porter Hospital
04.2023 - 03.2024
Licensed Practical Nurse
Porter Hospital
02.2019 - 01.2021
Licensed Practical Nurse
Kaiser Permanente
01.2018 - 02.2019
Licensed Practical Nurse -
Concorde Career College
High School Diploma -
Horizon High School