Elizabeth Melendez
Denver
Summary
Dynamic professional with a proven track record in customer service and relationship building, honed at companies like Walmart. Skilled in active listening and data entry, I excel in resolving customer issues, enhancing customer relations, and boosting satisfaction. Demonstrated success in both inbound and outbound roles, significantly improving customer engagement without relying on numerical metrics. As well with being bilingual
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart
07.2019 - 12.2024
Customer service desk money center as well with helping customers resolve their needs .
Cashiering self checkout and registers
Stocking freight
Customer Service
Autozone
05.2017 - 04.2018
Providing customer service to customer finding the parts and helping and assisting with questions
Outbound Sales Representative
Equity One
08.2013 - 12.2015
Outbound calls to customers regarding their mortgage equity assisting customers with the equity of their homes
Inbound/outbound Calls
Dishnetwork
03.2013 - 02.2015
In bound calls to assist customers with issues of service interruptions billing statement any issue on their service
Outbound calls to offer promotions on customers/sales
Education
Diploma -
Hinkley High School
Aurora, CO05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Walmart
07.2019 - 12.2024
Customer Service
Autozone
05.2017 - 04.2018
Outbound Sales Representative
Equity One
08.2013 - 12.2015
Inbound/outbound Calls
Dishnetwork
03.2013 - 02.2015
Diploma -
Hinkley High School
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