Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ELIZABETH GONZALEZ

Aurora

Summary

Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Lendmark Financial Services
01.2020 - Current
  • Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, collections and expense.
  • Make underwriting loan decisions, close consumer and auto loans, verify vehicle insurance
  • Collect accounts in more critical stages of delinquency along with further actions (I.E Legal/Repo) while ensuring adherence to state and federal guidelines.
  • Prepare and send Titles along with required documents for lien perfection, verify lien is processed and update in system, and release titles when necessary.
  • Process payments and distributions. Prepare reports, correspondences, transaction documentation, record and file documentation; operate cash drawer, process bank deposits, maintain records, balances, and closing of the branch.

Help Desk Advisor III

Nelnet Inc
01.2018 - 01.2020
  • Assisted 70 customers and advisors in average 5 min by answering questions, responding to inquiries and handling telephone requests.
  • Educated customers on products, service details, and information.
  • Multitask and work within multiple computer systems and communication platforms simultaneously.
  • Responded to customer requests for payments, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
  • Advise customer of disclosure per company and department of education with scripts read verbatim.

Customer Service Representative

The Home Depot
01.2017 - 01.2018
  • Handled cash transactions for sales and returns.
  • Operate computer and other office devices for majority of workday.
  • Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

Education

High School Diploma -

Aurora, CO
01.2018

Skills

  • Customer service

  • Team leadership

  • Customer relations

  • Decision-making

  • Staff training and development

  • Problem-solving

  • Friendly, positive attitude

  • Attention to detail

  • Multitasking

  • Computer skills

  • Fast learner

Certification

  • Public Notary
  • Credit Insurance License

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Lendmark Financial Services
01.2020 - Current

Help Desk Advisor III

Nelnet Inc
01.2018 - 01.2020

Customer Service Representative

The Home Depot
01.2017 - 01.2018

High School Diploma -

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ELIZABETH GONZALEZ