Elizabeth Anderson
Colorado Springs
Summary
Detail-oriented professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
Work History
Branch Manager
Inszone Insurance
09.2025 - Current
- Managed daily branch operations to ensure efficient service delivery.
- Assisted in developing and implementing customer service protocols to enhance client satisfaction.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Assisted clients in understanding insurance policies and coverage options.
- Processed applications and managed client documentation efficiently.
Customer Service Manager
Complete Coverage Insurance Agency
07.2013 - 09.2025
- Led customer service team to enhance client satisfaction and resolve complex inquiries.
- Developed training programs for new staff, improving onboarding efficiency and service quality.
- Cultivated strong relationships with clients, enhancing trust and retention.
- Collaborated with underwriting teams to ensure optimal policy terms and conditions.
- Streamlined application processes, improving overall efficiency in client onboarding.
- Offered detailed information about products and binding coverage.
- Collaborated with underwriters to negotiate favorable policy terms and pricing for clients, ensuring comprehensive coverage at competitive rates.
Insurance Customer Service Representative
Baker & Associates, Inc
06.2009 - 12.2012
- Resolved customer inquiries regarding policy coverage and claims processes efficiently.
- Assisted clients in navigating online account management tools to enhance user experience.
- Educated customers about insurance products and services, addressing complex questions promptly.
- Streamlined claims processing by implementing improved communication protocols with internal teams.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
Bachelor of Science - International Business
University of Colorado At Colorado Springs
Colorado Springs, CO05-2009
Skills
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Relationship building and management
- Relationship management
- Verbal/written communication
- Team player
- Operations management
Timeline
Branch Manager
Inszone Insurance
09.2025 - Current
Customer Service Manager
Complete Coverage Insurance Agency
07.2013 - 09.2025
Insurance Customer Service Representative
Baker & Associates, Inc
06.2009 - 12.2012
Bachelor of Science - International Business
University of Colorado At Colorado Springs
Insurance License
Property, Casualty, Life & Health