Elise Vang
Centennial
Summary
Experienced benefits and healthcare administration specialist with multiple years in medical billing, claims management, and client support. Skilled in improving operations, handling escalations, and delivering exceptional customer service. Proven ability to create efficient processes, implement Standard Operating Procedures (SOPs), and manage cross-departmental collaborations. I possess strong knowledge in benefits-related processes and using CRM systems to meet customer needs effectively.
Overview
12
12
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
10.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Contributed to increase yearly profits by 5%
Medical Reimbursement Specialist
Cochlear Americas
09.2020 - 01.2021
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Used data entry skills to accurately document and input statements.
- Verified accuracy of accounts payable payments, reducing the billing cycle from 90days to 30-45days.
Primary and Secondary Collector
Coram Healthcare
05.2016 - 12.2016
- Evaluated, researched and resolved discrepancies.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Identified and resolved patient billing and payment issues.
- Verified insurance of patients to determine eligibility.
Medicare Billing Specialist
AMR
04.2013 - 11.2014
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Delivered timely and accurate charge submissions.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Audited and corrected billing and posting documents for accuracy.
Education
No Degree - Medical Office And Administration
Concorde Career College
Aurora, CO03-2013
High School Diploma -
Friendly High School
Fort Washington, MD 07-2010
Skills
- HIPAA compliance
- Account management
- ICD-10
- Account follow-up
- Data entry
- Medical billing technology
- Attention to detail
- Claims investigation
- Appeals specialist
- Analytical skills
- EHR
Timeline
Area Supervisor
Ross Dress for Less
10.2023 - Current
Medical Reimbursement Specialist
Cochlear Americas
09.2020 - 01.2021
Primary and Secondary Collector
Coram Healthcare
05.2016 - 12.2016
Medicare Billing Specialist
AMR
04.2013 - 11.2014
No Degree - Medical Office And Administration
Concorde Career College
High School Diploma -
Friendly High School
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