Elisbell Pereira Rodriguez
Barranquilla,ATL
Summary
I am a responsible, dynamic person, with aspirations, desire to improve and goals based on the achievement of objectives; I am a fast learner, and I am interested in complying in a proper way with punctuality, honesty and responsibility in the different activities I perform.
Proven Advisor and Agent with a track record of enhancing client retention and loyalty at Majorel through expert industry knowledge and risk management. Excelled in customer service and negotiation, significantly improving client satisfaction. Skilled in analytical thinking and active listening, adept at fostering stakeholder relationships and driving strategic outcomes.
Overview
6
6
years of professional experience
Work History
Advisor, Agent
Majorel
02.2022 - 10.2024
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Collections Agent
Sutherland Global
08.2019 - 11.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Agent Services Representative
Atlantic BPO
06.2018 - 12.2018
- Delivered world-class customer service to internal and external customers.
- Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
- Acted as a liaison between multiple departments, facilitating efficient information exchange crucial for delivering exceptional customer experiences.
- Developed strong relationships with stakeholders across the organization, fostering collaboration and mutual support among team members.
Education
No Degree - English Language
Atlantic University
Barranquilla, Colombia12-2023
Excel Tool
SENA
Barranquilla, Colombia07-2022
Attorney
University of Zulia LUZ
Maracaibo 08-2017
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Strategic planning
- Problem-solving
- Customer service
- Negotiation
- Attention to detail
- Training and mentoring
- Active listening
Additional Information
Personal References
Anthony Morales
Position Team Manager Majorel / Boss in my position as back up team manager
Contact: 300-2898206
Carlos Segrera
Position Team Manager Majorel
Contact: 301-7551799
Timeline
Advisor, Agent
Majorel
02.2022 - 10.2024
Collections Agent
Sutherland Global
08.2019 - 11.2021
Agent Services Representative
Atlantic BPO
06.2018 - 12.2018
No Degree - English Language
Atlantic University
Excel Tool
SENA
Attorney
University of Zulia LUZ
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