Elil Rosier Espitia

• As a Support Agent at Treshna Enterprises, responsibilities included providing assistance to clients using gym management software. This role required quick problem-solving skills and the ability to manage multiple tasks simultaneously. Engaging with a global clientele through email and phone calls ensured high-quality customer support and resolution of issues. Regular training and feedback sessions contributed to continuous improvement in service delivery.
• Effectively managed client inquiries and technical issues, providing high-quality support to a global clientele.
• Effectively managed client inquiries and technical issues, providing high-quality support to a global clientele.
• Collaborated with team members to improve support processes, leading to increased customer satisfaction.

In the role of Consecutive Medical Interpreter at Teleperformance, the main responsibility was to facilitate effective communication between medical professionals and patients. This involved actively listening to conversations and accurately interpreting medical terminology to ensure understanding. The position required a high level of attention to detail and the ability to remain neutral while conveying sensitive information. Regular engagement with diverse cases helped refine language skills and deepen knowledge of medical practices.

• Successfully interpreted over 200 medical conversations accurately, ensuring patient comprehension and maintaining confidentiality.
• Received positive feedback for professionalism and accuracy in medical interpretations for accuracy and professionalism in translations.
• Developed strong relationships with medical staff, enhancing collaboration and communication efficiency.
• Participated in training sessions to stay updated on medical terminology and best practices.