Elijah Sabala
Denver,CO
Summary
Professional with a proven track record in customer service, computer skills, and verbal communication. Experienced in fostering a winning culture, building strong relationships, and contributing to business success. Seeking n opportunity to build on my skills and further my career growth!
Overview
6
6
years of professional experience
Work History
Manufacturing Operator
QPS Employment Group Inc.
05.2024 - Current
- Built multiple products and assemblies of all sizes under company quality and guidelines.
- Operate automated equipment along with associated work cells, including start up and shut down.
- Work with and assists engineers, leadership, and technicians in problem solving of quality and safety, production process, and raw material issues.
- Conduct thorough practices with inspecting, packaging, and labeling of product.
Customer Experience Consultant
CarMax
02.2023 - 05.2024
- Selling a wide range of used vehicles to meet or exceed monthly sales targets.
- Built and maintained strong customer relationships, making their vehicle purchase as seamless as possible. Ensuring a positive customer experience.
- Utilized effective sales techniques such as active listening, empathy, and product knowledge. To educate customers on vehicle features and benefits.
- Assisted customers with financing options, explaining terms and conditions, and facilitating the loan application process.
Call Center Representative
Lowe's
05.2021 - 01.2023
- Handled inbound calls for customer inquiries on refunds, order status, exchanges, and more.
- Maintained professional verbal skills communicating with customers and deescalated situations when needed.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. Such as Salesforce, MS Teams, Excel, Smartsheets, and Tokensync.
- Multi-tasking searching customer accounts, entering customer information, and retrieving orders while simultaneously relaying information to customers.
Team Member
Target
11.2018 - 04.2021
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety. Recovered shelves and put away back stock.
- Approached customers to assist with any questions or concerns.
- Inventory control on incoming shipments and back stock.
Education
High School Diploma -
St. Catherine's High School
Racine, WI07.2020
Skills
- Customer service and effective communication practices
- Computer skills with experience using multiple systems
- Advanced understanding of manufacturing operating procedures that apply to technical, automated, and semi-automated operating systems
- Inventory Control
Timeline
Manufacturing Operator
QPS Employment Group Inc.
05.2024 - Current
Customer Experience Consultant
CarMax
02.2023 - 05.2024
Call Center Representative
Lowe's
05.2021 - 01.2023
Team Member
Target
11.2018 - 04.2021
High School Diploma -
St. Catherine's High School
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