Elias David Guzman Sanchez

My responsibilities in this role included monitoring accounts and content profiles, conducting negotiations between the company and its clients, and leading a team of approximately 6-8 people, creating work plans, coaching sessions, and providing feedback based on the needs and situations that arose.

As a secondary role, I translated from English to Spanish and vice versa when required.

• I worked as a customer service, sales, training assistance and technical support for a company that provide satellite television service in Puerto Rico.

• In this job, I worked as an intermediary between patients and doctors for a medical insurance in the United States, where I have to speak with clients through calls and then I must send emails with the information to the doctors.