Eliana Loya
Denver
Summary
Dynamic and adaptable professional with a strong background in customer service at Lakewood Country Club. Proven ability to enhance guest relations and support team collaboration, while effectively managing high-pressure situations. Skilled in reservations and task prioritization, consistently delivering exceptional experiences and receiving positive feedback from both guests and management.
Overview
3
3
years of professional experience
Work History
Host
Lakewood Country Club
07.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Internship Student
MC2
05.2023 - 08.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Biology
John F Kennedy
Denver, CO05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Guest relations
- Staff coordination
- Reservations
- First aid training
- Task prioritization
- Customer service expertise
- Flexible and adaptable
Timeline
Internship Student
MC2
05.2023 - 08.2023
Host
Lakewood Country Club
07.2022 - Current
Biology
John F Kennedy
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