Eli Welch
Denver
Summary
Dynamic supervisor with proven abilities in team leadership, customer service, and operational efficiency. Expertise in training and mentoring staff, driving performance improvements, and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Supervisor
Starbucks
Arvada
07.2021 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new baristas on beverage preparation and customer interaction.
- Managed inventory levels and coordinated supply orders to ensure consistent stock availability.
- Implemented store policies and procedures to streamline operations and ensure team compliance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Developed strategies to enhance team performance and effectiveness.
Lead Sandwich Maker
SUBWAY®Restaurants
Denver
01.2018 - 07.2021
- Trained and mentored new sandwich makers to uphold food preparation standards, ensuring consistency and quality.
- Collaborated with team members to optimize sandwich assembly processes, enhancing speed and efficiency.
- Monitored food safety practices to ensure compliance with quality standards in food handling, safeguarding customer health.
- Ensured cleanliness and organization of workstations to meet health regulations.
- Provided excellent customer service by taking orders accurately and efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Resolved customer complaints in a professional manner.
- Supervised junior staff members during their shifts.
- Handled cash register operations in compliance with company procedures.
Education
High School Diploma -
High School Diploma
Texas?05-2020
Skills
- Inventory management
- Food safety practices
- Policy implementation
- Team leadership
- Employee training
- Customer service
Timeline
Supervisor
Starbucks
07.2021 - Current
Lead Sandwich Maker
SUBWAY®Restaurants
01.2018 - 07.2021
High School Diploma -
High School Diploma