Elena Vukovic
Colorado Springs
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Joe Willy's. Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings an understanding of effective table management and guest interaction, coupled with the ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in server role.
Overview
2
2
years of professional experience
Work History
Server
Joe Willy's
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess
Bonefish
09.2022 - 08.2023
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Bachelor of Arts - Communicatons & Media
University of Colorado At Colorado Springs
Colorado Springs, CO05-2027
High School Diploma -
Dakota Ridge High School
Littleton, CO05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Food running
Languages
Serbian
Native or Bilingual
Timeline
Server
Joe Willy's
06.2024 - 08.2024
Restaurant Hostess
Bonefish
09.2022 - 08.2023
Bachelor of Arts - Communicatons & Media
University of Colorado At Colorado Springs
High School Diploma -
Dakota Ridge High School
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