Elena Perez
Colorado Springs
Summary
Proven sales professional with a track record of enhancing customer experiences at Ferguson Plumbing Supply. Excelled in building rapport and demonstrating products, leading to significant service satisfaction. Mentored new staff, improving team productivity by 30%. Skilled in merchandising and visual presentation, consistently achieving and surpassing sales targets.
Offering strong customer service abilities and positive attitude, eager to learn and contribute in retail environment. Delivers understanding of product details and sales techniques that can be quickly acquired and applied. Ready to use and develop communication and organizational skills in customer service role.
Overview
3
3
years of professional experience
Work History
Counter Sales Representative
Ferguson Plumbing Supply
10.2024 - Current
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
Head Cashier
Lowes Home Improvment
03.2023 - 06.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Cashier
Chipotle Grill
02.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Tesla Educational Opportunity School
Colorado Springs, CO05-2022
Skills
- Building rapport
- Merchandising
- Product demonstration
- Visual presentation
Timeline
Counter Sales Representative
Ferguson Plumbing Supply
10.2024 - Current
Head Cashier
Lowes Home Improvment
03.2023 - 06.2024
Cashier
Chipotle Grill
02.2022 - 01.2023
High School Diploma -
Tesla Educational Opportunity School
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