Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Licenses
Timeline
Generic
Elena Maestas-Trujillo

Elena Maestas-Trujillo

Arvada

Summary

Driven financial professional with a depth of knowledge regarding client care, consumer lending, wealth management and relationship building. Patient and empathetic communicator with extensive background in conflict resolution. Highly dependable with experience working in high pressure situations. Enthusiastic about cultivating strong client relationships for financial success. Excellent written and verbal communication skills to address customer needs. Well-connected promoter of loan and investment products with numerous business relationships. Hardworking professional with over 8 years of assisting clients, financial planning and reviewing credit histories. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Collaborative leader with proficiency in empowering team members and mentoring.

Overview

7
7
years of professional experience

Work History

Senior Premier Banker

Wells Fargo Bank
06.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Enhanced branch production by assisting with team member engagement, staff conflicts, coaching fellow team members to reach career goals
  • Assisted branch manager with delegated responsibilities to meet and exceed branch compliance

Private Client Banker

Key Bank
09.2022 - Current
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
  • Attended networking events as a bank representative to establish community relations and generate potential customer leads
  • Advised customers on bank products, services and financial planning options.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Investigated available investment opportunities to determine compatibility with client financial plans.
  • Profiled and analyzed investment products to devise financial strategies, meeting client financial needs and forecasting opportunities with highest return on investments.
  • Answered clients' questions about purposes and details of financial plans and strategies.
  • Recommended strategies to clients to help achieve financial goals.

Mortgage Loan Originator / Processor

Southwest Funding, LP
01.2022 - Current
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Interviewed applicants to gather necessary information to assess loan requirements before suggesting offers.
  • Experience with Conventional, FHA, Non-conforming, VA and USDA loans.
  • Proficiently processed loan conditions for files originated through my direct office to meet the needs of underwriting.
  • Analyzed interest rates, qualifying ratios, and estimated payments to pre-approve clients with appropriate means to buy or refinance mortgage loans.
  • Collaborated with numerous real estate agents to build lasting relationships for business and client needs.
  • Obtained copies of applicants' credit histories and reviewed necessary income documentation to determine feasibility of granting loans.
  • Pursued continued Mortgage Loan Program Education within the State of Colorado to assure we are actively meeting the needs of our community to gain and retain business.

Mortgage Loan Closer / Member Advocate

Credit Union Of Colorado
01.2020 - 07.2022
  • Communicated closely with branch employees and members to promote quick and effective loan workflow.
  • Reviewed and audited mortgage documents for accuracy, which included title abstract and insurance forms.
  • Effectively explained detailed mortgage loan closing documentation to members with transparency and efficiency.
  • Prepared all paperwork for loan package and arranged final closing appointments with respective branches.
  • Partnered with lending and mortgage officers to provide members with high quality products and services.
  • Assisted members with opening, closing and maintaining accounts, apply for loans and navigate financial decisions with ease.
  • Exceeded in mitigating Risk Management for members and for the Credit Union
  • Consistently maintained steady workflow to meet branch metric goals on a month to month basis

Personal Banker

Wells Fargo Bank
12.2017 - 01.2020
  • Identify financial needs and provide solutions through various bank products.
  • Discuss financial goals, gather information about asset, income and liabilities.
  • When appropriate, refer customers to partner consultants through various departments.
  • Close personal loans, lines of credit and equity products.
  • Open, convert and maintain checking, savings and CD accounts.
  • Provide education to customers to improve financial health.
  • Coach and support tellers to identify areas of opportunity and growth.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Created strategic financial solutions to suit individualized client needs.

Education

BA in Finance - Finance

Metropolitan State University of Denver
Denver, CO
05-2017

High School Diploma -

Wheat Ridge Senior High School
05.2010

Skills

  • Financial Goal Planning
  • Attention to Detail
  • Critical Thinking
  • Financials Analysis
  • Portfolio Management
  • Service Oriented
  • Verbal and Written Communication
  • Team building
  • Customer rapport
  • Coaching and mentoring

Accomplishments

  • NMLS SAFE Licensed - Passed MLO Test with 85% with High Performance
  • Passed SIE / Series 6 / Series 63 Exams on first attempts with High Performance
  • NOTARY Certified
  • Series 30 Certified
  • Consistently cultivated investment opportunities and build long term rapport
  • Successfully delegated teller and banker role during high traffic peak times
  • Consistently recognized by management and coworkers for spirit, enthusiasm, empathy and integrity.
  • Consistently recognized by members and customers for personability and care demonstrated through every interaction.
  • Diversity, Equity & Inclusion Committee member and Chair Board member at CUOFCO specialized in Community Partnerships
  • Wellness Committee Champion at CUOFCO specializing in improving mental, financial, emotional and physical wellness

Education and Training

true

Licenses

  • SIE / Series 6 / Series 63 Licensed
  • Colorado Life & Accident/Health Insurance Licensed
  • NMLS Licensed

Timeline

Senior Premier Banker

Wells Fargo Bank
06.2023 - Current

Private Client Banker

Key Bank
09.2022 - Current

Mortgage Loan Originator / Processor

Southwest Funding, LP
01.2022 - Current

Mortgage Loan Closer / Member Advocate

Credit Union Of Colorado
01.2020 - 07.2022

Personal Banker

Wells Fargo Bank
12.2017 - 01.2020

BA in Finance - Finance

Metropolitan State University of Denver

High School Diploma -

Wheat Ridge Senior High School

Similar Profiles

CREATE PROFILE
Elena Maestas-Trujillo