Elena Campbell
Aurora
Summary
Proven leader and dedicated professional with a track record of enhancing team performance and customer satisfaction at Einstein Bagels. Expert in hospitality service expertise and strong work ethic, adept at solving complex problems and improving service standards. Cultivated lasting customer relationships and streamlined hiring processes, significantly boosting efficiency.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
02.2015 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Golden Corral Buffet and Grill
01.2013 - 01.2015
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Manager
Einstein Bagels
02.2010 - 01.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Human Resources
Army
05.2007 - 04.2008
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Worked closely with human resources to implement employee wellness programs, reducing the risk of injury and illness among staff.
- Assisted human resources team with recruitment efforts, resulting in a more efficient hiring process.
- Advised management on best practices related to human resources policies, providing recommendations for continuous improvement.
Education
High School Diploma -
Rangeview High School
Aurora, CO05-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Professional appearance
- Hospitality service expertise
- Team collaboration
Accomplishments
- Supervised team of 6 staff members.
Timeline
Server
Texas Roadhouse Restaurant
02.2015 - 09.2024
Server
Golden Corral Buffet and Grill
01.2013 - 01.2015
Shift Manager
Einstein Bagels
02.2010 - 01.2014
Human Resources
Army
05.2007 - 04.2008
High School Diploma -
Rangeview High School
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