E'lecia Robinson
Aurora
Summary
Proven leader with extensive experience in order processing and shipping coordination, notably at Ford Motor Company. Excelled in enhancing order accuracy and customer satisfaction through adept data entry and strong teamwork orientation. Achieved significant improvements in operational efficiency and team performance, demonstrating adaptability and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Parts Order Processor
Ford Motor Company
06.2023 - Current
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Order Selector
General Motors
02.2023 - 06.2023
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
Shipping Line Lead/Coordinator
Educator's Resource
02.2020 - 02.2023
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on shipping line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Monitored product quality to achieve superior quality reputation.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Assistant Manager
Dollar Tree
06.2018 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift Manager
Hafez Corporation
07.2017 - 10.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
Education
Associates Degree Of Science - Surgical Technology
Virginia College
Mobile, ALSkills
- Teamwork orientation
- Data entry skills
- Order picking
- Invoicing and billing
- Shipment processing
- Following pick sheets
- Quick learner
- Adaptability and flexibility
Timeline
Parts Order Processor
Ford Motor Company
06.2023 - Current
Order Selector
General Motors
02.2023 - 06.2023
Shipping Line Lead/Coordinator
Educator's Resource
02.2020 - 02.2023
Assistant Manager
Dollar Tree
06.2018 - 02.2020
Shift Manager
Hafez Corporation
07.2017 - 10.2019
Associates Degree Of Science - Surgical Technology
Virginia College
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