Emily Lambert

• Provide support to consumers, staff, and community partners through phone, email, text, and video communication.
• Complete documentation, maintain records, and update consumer information in company databases.
• Coordinate Employee Assistance Program (EAP) services, including referrals and communication with counseling agencies.
• Assist with crisis calls, intake coordination, and connecting individuals with appropriate resources.
• Communicate with nurses, case managers, residential staff, and leadership teams to address concerns and provide support.
• Complete incident reports and maintain accurate records while ensuring confidentiality and compliance.
• Utilize Microsoft Outlook, Excel, Word, Acess and other software programs to support daily operations.

• Supervised daily operations of a residential program serving 5–6 consumers while ensuring their health, safety, and overall well-being.
• Managed staff scheduling, training, performance reviews, and compliance documentation.
• Coordinated appointments, transportation, activities, and communication with case managers, healthcare providers, and guardians.
• Maintained consumer records, medication documentation, and regulatory compliance in accordance with state requirements.
• Oversaw household budgets, grocery purchasing, vehicle records, receipts, and monthly reporting.
• Ensured the home was organized, adequately staffed, and prepared for state inspections and audits.
• Led team meetings, supported staff development, and promoted a positive environment for both consumers and employees.

• Served as the first point of contact for residents, families, visitors, and vendors, providing exceptional customer service and support.
• Managed front desk operations, answered phones, coordinated communication, and maintained a welcoming and professional environment.
• Assisted with visitor check-in procedures, resident transportation coordination, and daily scheduling needs.
• Supported community events by coordinating logistics, preparing event spaces, and ensuring activities ran smoothly.
• Maintained front desk supplies, posted communications, and assisted with administrative tasks as needed.
• Built positive relationships with residents and families while addressing questions and concerns in a professional manner.

• Provided compassionate care and support to residents in both Assisted Living and Memory Care settings.
• Assisted residents with activities of daily living, including bathing, dressing, grooming, mobility, transfers, and meal support.
• Administered medications and monitored resident needs while maintaining accurate documentation and medication records.
• Responded promptly to resident calls, emergencies, and changing care needs while ensuring safety and comfort.
• Monitored vital signs, reported concerns to nursing staff, and communicated changes in resident conditions.
• Maintained medication supplies, organized medication carts, and coordinated with nursing staff regarding medication needs.
• Built positive relationships with residents and families while providing personalized, respectful care.

• Provided exceptional customer service by assisting guests, answering phones, and addressing questions and concerns in a timely manner.
• Managed guest check-in and check-out processes while maintaining accurate records and reservations.
• Completed nightly reports, handled cash deposits, and maintained front desk operations.
• Coordinated communication with management, housekeeping, maintenance, and guests to ensure a positive guest experience.
• Maintained a clean, organized, and welcoming environment throughout the hotel.
• Assisted with event and holiday preparations, breakfast service, and other guest-focused activities.
• Helped ensure a safe and secure environment by monitoring property concerns and coordinating with management and local authorities when needed.

• Assisted customers with questions, purchases, returns, exchanges, and order support while providing exceptional customer service.
• Processed special orders, online pickups, refunds, and transactions while maintaining accuracy and attention to detail.
• Supported contractors, home builders, and Pro Desk customers with large orders, bids, and project-related purchases.
• Answered phones, researched product availability, and coordinated solutions to customer concerns.
• Maintained organized records, processed discounts and transactions, and ensured compliance with company policies.
• Collaborated with multiple departments to resolve issues and ensure a positive customer experience.
• Maintained a clean, organized, and professional service desk environment.

• Provided exceptional customer service by assisting customers, processing purchases, and handling returns and exchanges.
• Maintained knowledge of store promotions, sales, discounts, and product information to accurately assist customers.
• Processed transactions accurately while handling cash, credit, and debit payments.
• Assisted customers in locating products and resolving questions in a friendly and professional manner.
• Restocked merchandise, organized displays, and maintained a clean and visually appealing sales floor.
• Supported store operations through inventory organization, cleaning, merchandising, and front-end maintenance.

• Prepared and served snow cones while providing friendly customer service to resort guests.
• Maintained inventory of syrups, cones, cups, and supplies to ensure smooth daily operations.
• Handled cash transactions and balanced daily sales accurately.
• Followed food safety procedures, including labeling products, monitoring expiration dates, and maintaining a clean work environment.
• Opened and closed the stand, cleaned equipment, and ensured all supplies were properly stocked and secured.
• Maintained a clean and welcoming guest area while promoting a positive customer experience.

• Provided friendly customer service while processing cash, credit, and debit transactions accurately.
• Assisted customers with purchases, answered questions, and helped load items when needed.
• Maintained accurate cash drawer balances and completed register reconciliation procedures.
• Restocked shelves, rotated inventory, and monitored products for freshness and expiration dates.
• Maintained clean, organized, and well-stocked sales and produce areas.
• Supported daily store operations while ensuring a positive shopping experience for customers.