Eila Larsen
Denver
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server, Host, Runner/Expo, Busser, Supervisor
Urban Farmer
Denver, CO
08.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order preparation.
- Managed multi-table service during peak hours, maintaining composure and attention to detail.
- Suggested wine pairings to go with specific menu items.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Completed physical inventory counts each month.
- Retained menu knowledge with seasonal menu changes along with the cocktail list
Server, Host, Barista/Bartender, Supervisor
Snooze AM Eatery
Denver, CO
10.2020 - Current
- Delivered exceptional customer service, ensuring guest satisfaction, increased revenue by upselling, and creatinG repeat business.
- Managed food and beverage orders efficiently, minimizing wait times and maximizing table turnover.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen team to ensure timely preparation and delivery of meals.
- Assisted in inventory management, tracking supplies to reduce waste and costs.
- Developed strong relationships with regular customers, enhancing overall dining experience.
- Led cross-functional teams to streamline operational workflows and enhance productivity.
Airbnb Cleaner
Five Star Mountain Rentals
Colorado Springs, CO
06.2015 - 08.2021
- Earned reputation for good attendance and hard work.
- Handled all delegated tasks, including late check outs, early check ins, damages to units, outdoor/yard maintenance, hot tub upkeep, dealing with difficult guests, managing supplies, special requirements asked for by guests, and knowing how to handle last minute changes and situations.
- Learned how to work with others in a timely matter and get the final product done in time.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Organized supplies for efficient use based on expected customer needs.
Dishwasher /Prep Cook
Streetcar520
Colorado Springs, CO
09.2018 - 07.2019
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Washed pots, pans and trays by hand and using industrial washing machine.
- Completed all assigned prep work ranging from getting out the ingredients to platting the dish.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Studied methods used by Executive Chef and Line Cooks, successfully learning such skills as knife skills, following a recipe and kitchen communication within my time there.
- Kept up pace in an upbeat environment and got tasks done efficiently.
Chef’s Assistant
Chef' Assistant
Colorado Springs, CO
06.2016 - 07.2019
- Helped with events like Fiddles, Vittles & Vino, the Chef’s Gala, Colorado Restaurant Association Fundraiser as well as several Wine Maker Dinners.
- Figured out methods to improve service and performance.
- Helped prepare before events, and plate during the events.
- Was able to explain what was in the dish and the details.
- Set up tables at events.
- Kept up with fast paced flow of plating and maintaining a steady pace.
- Preparation of Mis en Place.
Airbnb Cleaner
Ian Lee
Colorado Springs, CO
06.2015 - 07.2019
- Responsible for guest satisfaction by maintaining high standards of cleanliness.
- Kept track of supply inventory.
- Kept storage room organized.
- Helped owner manage guest interactions and scheduling.
- Responsible for maintenance and upkeep of the yard.
- Handled all delegated tasks, including late check outs, early check ins, yard work, supply count, dealing with damages and difficult guests as well as requirements upon guests requests.
- Helped transfer Airbnb units to be managed by Five Star Mountain Rentals.
Education
Palmer High School
Colorado Springs, COSkills
- Inventory management
- Organization
- Health code requirements
- Exceptional customer service
- Time management
- Team leadership
- Hospitality service expertise
- Strong work ethic
- High volume dining
Accomplishments
- Employee of the quarter - Urban Farmer 2025
- Employee of the year: Recognized for "Passion" - Snooze 2025
- Tips Certification - 10/2025-10/2028
- Servsafe Certification
Timeline
Server, Host, Runner/Expo, Busser, Supervisor
Urban Farmer
08.2021 - Current
Server, Host, Barista/Bartender, Supervisor
Snooze AM Eatery
10.2020 - Current
Dishwasher /Prep Cook
Streetcar520
09.2018 - 07.2019
Chef’s Assistant
Chef' Assistant
06.2016 - 07.2019
Airbnb Cleaner
Five Star Mountain Rentals
06.2015 - 08.2021
Airbnb Cleaner
Ian Lee
06.2015 - 07.2019
Palmer High School