Egan Mutch
Boulder
Summary
City of San Antonio Ambassador program graduate with proven expertise in customer service and problem-solving. Demonstrated ability to collaborate effectively within teams while maintaining a strong work ethic and attention to detail. Experience in fostering positive relationships and enhancing customer satisfaction through proactive engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager Intern
International Rescue Committee, IRC
Denver, CO
05.2026 - Current
- Coordinated client assessments to identify needs and develop tailored case plans.
- Facilitated access to community resources, enhancing client support services.
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
District 2 Program Ambassador
City Of San Antonio
San Antonio, Texas
06.2025 - 08.2025
- Promoted city programs and initiatives, increasing community participation through active engagement.
- Distributed informational materials about city services, enhancing residents' awareness and access.
- Provided support and guidance to residents, addressing diverse issues and improving their overall experience.
Team Member - Finisher
The Wash Tub
San Antonio, Texas
08.2022 - 06.2024
- Prioritized tasks to ensure timely production deadlines and maintain consistent workflow.
- Collaborated effectively with team members to enhance overall productivity and streamline processes.
- Executed tasks independently in fast-paced environment, contributing to smooth operational flow.
Social Media Officer - Smart Driving Club
Johnson High School
San Antonio, TX
08.2020 - 05.2023
- Monitored emerging social media trends to enhance content relevance and engagement.
- Managed school social media platforms to ensure consistent branding and messaging.
- Collaborated with students to develop campaign ideas and visuals, fostering creative participation.
Education
Bachelor of Arts - International Relations
University of Colorado At Boulder
Boulder, CO05.2027
High School Diploma -
Claudia Taylor "Lady Bird" Johnson High School
San Antonio, TX05.2023
Skills
- Trauma-informed care
- Customer service
- Community engagement
- Advocacy strategies
- Case management
- Effective communication
- Cross-cultural sensitivity
- Crisis intervention
- Goal setting
Certification
Peace and Conflict Security Studies
Languages
Spanish
Limited
References
References available upon request.
Education and Training
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Timeline
Case Manager Intern
International Rescue Committee, IRC
05.2026 - Current
District 2 Program Ambassador
City Of San Antonio
06.2025 - 08.2025
Team Member - Finisher
The Wash Tub
08.2022 - 06.2024
Social Media Officer - Smart Driving Club
Johnson High School
08.2020 - 05.2023
High School Diploma -
Claudia Taylor "Lady Bird" Johnson High School
Bachelor of Arts - International Relations
University of Colorado At Boulder