Edwin J Osorio
San Lorenzo,Puerto Rico
Summary
Polite and professional; successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
28 years working with all social classes individuals, learning to manage different emotional states. Developing a strong sense of empathy.
Being a survivor of several natural disasters, has lead me to do social work for the most needy for many years.
Overview
33
33
years of professional experience
Work History
Bussiness Owner
Artesanias Gonzoss
San Lorenzo
01.1993 - 12.2021
- 28 years giving Craft workshops to kids, developing self confident, and new skills; on adults and mental patients, developing new skills for empowerment. Experience working, supervising and leading large groups.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, Inventory and manufacture.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Trained and motivated employees to perform daily business functions.
Inventory Manager
Arrow
Manizales
06.1987 - 06.1991
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Expedited resolutions of shipping errors and packaging mistakes.
Education
No Degree - Computer Systems Analysis
USICA Universidad De Sistemas Del Cauca
Popayan, ColombiaAssociate Degree in Health And Nutrition - Health And Nutrition
CASD Centro Auxiliar De Servicios Docentes
Manizales, Colombia12.1985
Skills
- Leadership and People Development
- Issue Resolution
- Attention to Details
- Task Prioritization
- Customer Service
- Interpersonal skills and ability to interact
- Teamwork and Collaboration
- Strategy Management
- Field Trip Supervision
- Organizational Skills
- Empathy with distress individuals
- Mathematical Skills
- Active Listening
- Professional Relationships
Soccer and Travel
All my life I have been an admirer of the discipline in sports and the challenges that each brings to achieve success in each one. I practice soccer for many years.
Also I like to travel and learn different cultures
Timeline
Bussiness Owner
Artesanias Gonzoss
01.1993 - 12.2021
Inventory Manager
Arrow
06.1987 - 06.1991
No Degree - Computer Systems Analysis
USICA Universidad De Sistemas Del Cauca
Associate Degree in Health And Nutrition - Health And Nutrition
CASD Centro Auxiliar De Servicios Docentes
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