Edwin Camilo Garrido Otavo
Bogotá
Summary
Enthusiastic sales ambassador and customer service professional (8 years) with expertise in educating and negotiating. Driven to provide superior quality service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Ambassador
Starboard Cruise Services Inc
09.2023 - 05.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Enhanced brand awareness with captivating in-store displays and interactive customer experiences.
Customer Sales Representative
FOUNDEVER DE COLOMBIA S.A.
11.2021 - 08.2023
- Guidance through platforms to setup internet services, satellite security systems and television services in residences and companies.
- Top best seller since I started my work at FOUNDEVER
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
NAEN Associate VCS (CS Corp Account SpecialistGRP)
Amazon Operation Services Colombia S.A.S.
04.2020 - 11.2021
- Handled customer relationship issues, enabling quick resolution and customer satisfaction by instructing and suggesting the best alternatives for ordering/comparing products, managing payment methods and also managing confidential/personal information on official platforms and websites.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation and official platforms.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Restaurant Manager
La Pizarra
05.2015 - 08.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Research Assistant
Universidad Pedagógica Nacional
08.2018 - 02.2019
- Performed statistical, qualitative and quantitative analysis.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Research, writing of all types of documents, database analysis, information gathering, interviews and transcriptions (Word, PDF, Excel, audio and video files). and videos). Balance of information, presentation of results and management of educational processes.
Associate Research Scholar
Universidad Nacional de Colombia
01.2014 - 07.2017
- Documented procedures and results with high degree of accuracy and precision.
- Guided students in researching, structuring and presenting debate case.
- Applied innovative teaching methods to encourage student learning objectives.
Education
Psychology And Pedagogy Degree - Research, Psychology, Pedagogy, Philosophy.
Universidad Pedagógica Nacional
Bogotá Colombia08.2019
High School Diploma -
Colegio Nuevo Kennedy I.E.D.
Bogotá, Colombia.11.2012
Skills
- Client Needs Assessment
- Product Knowledge
- Sales Negotiation
- Customer Engagement
- Collaborative Environments
- Coaching and Mentoring
- Cross-selling abilities
- Closing Techniques
- Upselling strategies
Reading, Music and Sports.
Throughout my life I have read and continue to read everything about everything that interests me, as well as practicing sports such as soccer and motorcycling. Also, I like to work out and practice music, which is something I love. I especially like to play the drums.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Sales Ambassador
Starboard Cruise Services Inc
09.2023 - 05.2024
Customer Sales Representative
FOUNDEVER DE COLOMBIA S.A.
11.2021 - 08.2023
NAEN Associate VCS (CS Corp Account SpecialistGRP)
Amazon Operation Services Colombia S.A.S.
04.2020 - 11.2021
Research Assistant
Universidad Pedagógica Nacional
08.2018 - 02.2019
Restaurant Manager
La Pizarra
05.2015 - 08.2019
Associate Research Scholar
Universidad Nacional de Colombia
01.2014 - 07.2017
Psychology And Pedagogy Degree - Research, Psychology, Pedagogy, Philosophy.
Universidad Pedagógica Nacional
High School Diploma -
Colegio Nuevo Kennedy I.E.D.
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