Edwin Velarde Gomez
Greeley
Summary
Versatile and achievement-oriented professional with a strong background in customer service and safety procedures, honed at companies like Fortress Development Solutions. Excelled in roles requiring attention to detail and team collaboration, significantly enhancing customer satisfaction and operational efficiency. Proficient in financial software and bilingual communication, consistently meeting and exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Laborer
Fortress Development Solutions
09.2024 - Current
- I assisted the crane operator by loading and offloading materials while following safety rules to reduce risks. I attended safety meetings, repaired machinery, inspected equipment, and connected pipes and pumps. I also performed manual labor tasks, unloaded supplies, and operated heavy machinery, all while working in tough conditions to ensure smooth operations.
Teller
Academy Bank
01.2024 - 09.2024
- I completed accurate and high-volume money counts using both manual and machine methods. I taught customers how to use the banking website and mobile apps. I processed transactions quickly, answered inquiries about accounts and services, and identified sales opportunities. I handled cash securely, monitored suspicious activity, maintained records, and provided friendly customer service. I also processed new account applications and cross-sold bank products.
Roustabout
1888 Industrial Services
02.2023 - 12.2023
- Routine tests were conducted on wells to check their performance. Forklifts and aerial lifts were used safely to move machinery. General maintenance tasks included painting and cleaning tanks. Company safety meetings were attended to learn how to prevent accidents. Data related to drilling operations was recorded, and job site clean-up was participated in. Pumps, valves, and pipelines were inspected and operated. Rig equipment was cleaned and maintained to prevent rust. Production tubing was installed as needed, and broken parts were repaired or replaced. Safety instructions were followed, and paperwork was completed accurately. Continued education and group projects were completed, with a focus on equipment inspection and maintenance.
Pro Services Specialist
Lowes Home Improvment
01.2022 - 05.2022
- Ensured high customer satisfaction by following quality control policies and procedures.
- Managed customer expectations throughout service delivery and resolved issues efficiently.
- Analyzed customer needs, offering tailored product recommendations.
- Used conflict resolution techniques to de-escalate customer frustration.
- Reduced customer wait times and minimized complaints.
- Delivered friendly, knowledgeable service, enhancing overall customer experience.
- Assisted with billing inquiries, payments, and account setup.
- Gathered customer information and maintained accurate records in the system.
- Identified and implemented improvements to enhance service offerings.
- Built strong customer relationships to encourage repeat business.
- Communicated effectively to resolve complaints and address concerns.
- Ensured timely completion of tasks and met deadlines.
Food Preparation Worker
Jack in the Box
03.2020 - 10.2021
- Ensured food safety by storing food properly and maintaining clean, sanitized work areas.
- Took and recorded temperatures for food, refrigerators, and freezers to prevent spoilage.
- Managed kitchen supplies, ensuring timely restocking and tracking inventory.
- Prepared workstations efficiently and cooked food according to recipes and instructions.
- Maintained cleanliness of kitchen tools and appliances, including routine maintenance on dishwashers and stoves.
- Handled high-pressure, fast-paced environments while delivering quality products within service times.
- Supported management by reporting supply shortages and spoiled inventory.
- Exceeded customer expectations by addressing needs promptly and using strong interpersonal skills.
- Worked with a team to resolve issues and maintain customer satisfaction.
- Displayed effective telephone etiquette and handled difficult calls with professionalism.
- Recognized for exceptional customer service and teamwork.
Education
High School Diploma -
Severance Highschool
Severance, CO12-2022
Skills
- Customer service
- Verbal and written communication
- Team collaboration
- Safety procedures
- Attention to detail
- Cash counting
- Financial software
- Time management
- Stress tolerance
- Bilingual
- Relationship building
- [Software] proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Laborer
Fortress Development Solutions
09.2024 - Current
Teller
Academy Bank
01.2024 - 09.2024
Roustabout
1888 Industrial Services
02.2023 - 12.2023
Pro Services Specialist
Lowes Home Improvment
01.2022 - 05.2022
Food Preparation Worker
Jack in the Box
03.2020 - 10.2021
High School Diploma -
Severance Highschool
Similar Profiles
Sherry BennettSherry Bennett
Tandem Dump Truck Driver at Fortress Development SolutionsTandem Dump Truck Driver at Fortress Development Solutions
Cedric TurnerCedric Turner
Operator/Owner at TexEv Solutions/ Fortress Coating ServicesOperator/Owner at TexEv Solutions/ Fortress Coating Services
Alla RybikovAlla Rybikov
Security at Fortress event solutionsSecurity at Fortress event solutions