Edwin Monterroza
Thornton
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Delivery Assistant
UPS
07.2024 - 01.2025
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
Cashier Trainer
H Mart
10.2021 - 11.2022
- Trained and developed new employees to make their transition into the team as smooth as possible
- Cultivated customer loyalty and increased retention by providing exceptional services
- Effectively assigned tasks to keep operations running smoothly and employees focused during high-traffic times
Education
High School Diploma -
The Pinnacle Charter School
Federal Heights, CO05-2024
Bachelor of Science - Aviation And Aerospace Science
Metropolitan State University of Denver
Denver, CO05-2029
Skills
- Skilled problem solver
- Friendly demeanor/ Social skills
- Training and development
- Fluent in writing, speaking, and reading in both Spanish and English
- Multitasking
- Organized/ Responsible
- Flexible
- Safety awareness
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Delivery Assistant
UPS
07.2024 - 01.2025
Cashier Trainer
H Mart
10.2021 - 11.2022
High School Diploma -
The Pinnacle Charter School
Bachelor of Science - Aviation And Aerospace Science
Metropolitan State University of Denver
Similar Profiles
Michael SellMichael Sell
Revenue Recovery Supervisor at UPSRevenue Recovery Supervisor at UPS
Alisa DoughertyAlisa Dougherty
Hub Supervisor at UPSHub Supervisor at UPS
Jayden CarrJayden Carr
Package Handler at UPSPackage Handler at UPS