Edwin Galarza
Peyton
Summary
A seasoned CMAC System Administrator with a proven track record at Amentum, I excel in real-time system monitoring and effective communication. Known for strategic leadership and quick adaptability, I've trained teams to proficiency ahead of schedule and significantly enhanced client relations through technical expertise and a solution-oriented approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CMAC System Administrator
Amentum
04.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in editing CMAC procedures.
- Configured workstation to proper operating configurations and ensured functionality for JOC relocation.
- Demonstrated leadership skills in managing projects, to include:
- Offering assistance to daystaff.
- Completing data collection and ensuring correct data is being provided to requestors.
- Regularly volunteering to work extra shifts.
- Trained multiple proficient CMAC crew members to become qualified before six month expectation
- Currently training two CMAC trainees.
- Demonstrating the desire to always learn beyond CMAC expectations.
- Veteran of several hang days and knowledgeable of foreseeable tasks needing to be completed.
Help Desk Technician
Jacobs
11.2022 - 04.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Used Remedy ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Comm. Focal Point
Jacobs
08.2022 - 11.2022
- Provided exceptional over the phone customer service support.
- Created detailed Remedy tickets of customers issues.
- Routed tickets to appropriate Comm Team department.
- Maintained spreadsheet of users time of inactivity in respective network.
- Performed end of day check list ensuring proper storage of classified material.
Customer Support Technician
Mitchell Consulting Services Group
03.2021 - 08.2022
- DOD Contractor for the Mission Command Support Center (MCSC).
- Conducting start of shift, hourly system checks, and communicating with other site to ensure proper functionality of all systems.
- Participating in shift brief hand offs with outgoing shift to become aware of current issues and task needing to be completed during shift.
- Taking initiative and continuing a productive workplace by taking forth on the shift leads tasks when a shift lead is not present.
- Ensuring proper security protocols and policies are being followed to prevent confidential information from being publicized and abiding by SOP guidelines.
- Assisting new personnel with knowledge to become proficient CSTs.
- Received all great performance reviews and was nominated
- Demonstrated work flexibility by working all shifts
- 24/7 software and hardware monitoring for critical global network operations.
- Creating tickets for all customer interactions documenting issues presented to include Network Operations Center (NOC) related issues.
- Provide reliable troubleshooting to personnel out in the field via phone, email, or chat.
- Utilize monitoring systems, platforms, diagnostic tools, knowledge base, or information provided by outsources to monitor and maintain network operations and creating tickets for network affecting issues.
- Providing detailed updates on tickets to ensure all personnel who follow up on ticket can accurately determine what the issue is and what steps have been taken to resolve the issues creating an efficient work environment.
Education
Associate of Applied Science - Cyber Security
Pikes Peak Community College
Colorado Springs, CO12-2025
High School Diploma -
Buena High School
Sierra Vista, AZ05-2014
Skills
- Real-Time System Monitoring
- Network Issue Resolution
- Active directory
- Linux System Management
- Technical Training
- Effective Communication
- Strategic Leadership
- Team Collaboration
- Quick to Adjust in New Situations
- Client Relations Experience
Certification
CompTIA Security +
Languages
Spanish
Native or Bilingual
Timeline
CMAC System Administrator
Amentum
04.2023 - Current
Help Desk Technician
Jacobs
11.2022 - 04.2023
Comm. Focal Point
Jacobs
08.2022 - 11.2022
Customer Support Technician
Mitchell Consulting Services Group
03.2021 - 08.2022
Associate of Applied Science - Cyber Security
Pikes Peak Community College
High School Diploma -
Buena High School
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