Edwin Diaz
Sales Representative
Facatativa,Cundinamarca
Summary
Well-qualified [Sales Representative ] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Logistics Coordinator
Lean Staffing Solutions
09.2021 - Current
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Prepared and presented reports to management on logistics performance.
- Monitored and adjusted inventory levels according to demand.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation
- Monitored performance of logistics operations to identify areas for improvement
- Improved order accuracy through meticulous data entry and verification processes
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
Call Center Supervisor
Teleperformance
04.2020 - 07.2021
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Maintained up-to-date knowledge of products and services offered to customers.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Developed and implemented customer service policies and procedures.
Sales Representative
Recamier
10.2018 - 01.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and mentored new sales representatives.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed efficient cash register operations.
Sales Representative
Nutresa
07.2017 - 06.2018
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Trained and mentored new sales representatives.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Bachelor of Administrative Studies - Administrative Science
Universidad De Cundinamarca
Facatativa 02.2007 - 09.2013
High School Diploma -
Instituto Tecnico Industrial
Facatativa - Colombia 01.1994 - 12.1999
Skills
Effective Communication
Customer Relations
Decision-Making
Sales Training
Team Collaboration
Upselling strategies
Customer Service
Sales closing
Timeline
Logistics Coordinator
Lean Staffing Solutions
09.2021 - Current
Call Center Supervisor
Teleperformance
04.2020 - 07.2021
Sales Representative
Recamier
10.2018 - 01.2020
Sales Representative
Nutresa
07.2017 - 06.2018
Bachelor of Administrative Studies - Administrative Science
Universidad De Cundinamarca
02.2007 - 09.2013
High School Diploma -
Instituto Tecnico Industrial
01.1994 - 12.1999