SQL
Edwin Chamorro
Carrier Analyst
Barranquilla,CUN
Summary
Proven Customer Service Representative, adept in problem-solving and critical thinking, significantly enhancing customer loyalty. Excelled in high-stress situations, leveraging active listening and computer proficiency to exceed customer satisfaction goals. Demonstrated a unique ability to transform challenges into solutions, ensuring repeat business and sustained success.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Quantica BPO
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Engineering Technology - Systems Engineering
Universidad De La Costa
Barranquilla, Colombia 05.2001 -
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Computer Proficiency
- Problem Resolution
Software
Microsoft Excel
Python
Timeline
Customer Service Representative
Quantica BPO
12.2023 - Current
Bachelor of Engineering Technology - Systems Engineering
Universidad De La Costa
05.2001 -
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