Edwar Santana
Salesforce Product Owner
Bogotá
Summary
Well-organized, pragmatic IT professional, with an inquisitive mind who is motivated to build products that deliver awesome value to customers. Flexible, thrive in a fast-paced environment, and are well-versed both in Project and Product Management. As a Product Owner, lead product delivery for key clients. and as a Presales Project Manager, participate in the Sales process, working with prospective clients as a technical expert. Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Product Owner
Forte Group
Remote
02.2020 - Current
- Understand Salesforce needs of customer to build or implement SF products on over 12 separated projects
- Communicate and frame customer problems clearly to the team, including writing user stories, building flowcharts and use cases
- Manage product backlogs - overview and manage the backlog items along with the BA
- Help the teams create project documentation and keep it up to date
- Perform user acceptance testing to ensure the quality of delivered solutions
- Work on multiple projects at the same time at different stages of the life cycle and different locations
- Help sales team qualify leads
- Lead discovery sessions for prospective customers.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
Senior Business Analyst
Globant
Bogota
06.2016 - 02.2020
- Senior business analyst in projects acting as product owner of delivery and the SCRUM Team, also owner of backlog and its quality, define the acceptance criteria and description of the user stories, also own the quality of the deliverable and lead the user stories review sessions
- Worked in a SAFE framework to deliver products in a train of delivery, in which several teams participate to deliver a product
- Lead various projects implementing large scale solutions such as Salesforce, ServiceNow, Exacttarget and Mail Cloud Solutions
- Job Functions: Team member of the POD with the role of BA - PO
- Gather Requirements and specs for User Stories to write them in Jira or DevOPS
- Give support to the Product Owner to define minimum viable product and prioritize the backlog
- Analyze the current implementations a make sure (along with the dev team) than the new functionalities can be implemented
- Business oriented management
- Lead the team at the SCRUM ceremonies such as refinement session
- Be the expert of the product (SME) we are delivering to the client and guarantee the quality of the deliverable
- Have a clear understanding of the business to link the product owner(business) and the SCRUM team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Projects and Development Engineer
GTECH Foreing Holdings
Bogota
06.2013 - 06.2016
- Team member of projects area and development support team
- Assist in the management of projects with strategic ally´s and intern user
- Development of software to accomplish the goals and the requirements of the user or ally
- Maintaining databases in Oracle and MSSQL, querying and administration
- Technical support for previous and ongoing projects vb.net and SQL/PLSQL
- Analyze, test and development of software to accomplish the requirements of internal and external clients
- Expertise in vb.net framework 3.0
- Constructed technology development plans to create value for organization.
Projects and Development Engineer
Atlas Copco Colombia
02.2011 - 02.2013
- Manage local servers and databases (MServer 2003 and MSSQL 2003)
- Support the IT department designs, development and upgrade to the corporative projects at Colombia site
- Manage contracts with service providers
- Manage first level support and deliver a solution to the incidents
- Manage local servers of Domino and Lotus Notes
- Development of reports to financial department.
Consultant
Solver de Colombia
02.2003 - 02.2011
- Design and development of applications in Lotus Notes and VB.net
- 3th level support engineer
- Management of full life cycle of projects with clients
- Create solutions to incidents at clients sites.
Education
Bachelor of Engineering - Engineering Technology
01.2006 - 08.2012
Skills
Customer Empathy
User Acceptance Testing
Use Case Study Generation
Product Planning
Agile Frameworks
Stakeholder Relationship Management
Agile Methodology
Design Thinking
Roadmap Development
Business Analysis
Story Planning
Scrum Methodology
Product Lifecycle Management
Scrum Framework
Studies
- 2013, Engineer in Information Systems, Bogotá, Colombia, Universidad Cooperativa de Colombia
- 2009, Technologist in Information Systems, Bogotá, Colombia, Universidad Cooperativa de Colombia
Coursework
ADMINISTRACIÓN AVANZADA DE REDES, Universidad Cooperativa de Colombia, 2013
References
- Juan Pablo Galindo, Lead Developer, 301 7870026
- Diego Fernando Ramírez, Systems Analyst, 6832048 - 312 529 0185
- Nelson Javier Novoa, Senior .Net Developer, 310 232 5624
Timeline
Product Owner - Forte Group
02.2020 - Current
Senior Business Analyst - Globant
06.2016 - 02.2020
Projects and Development Engineer - GTECH Foreing Holdings
06.2013 - 06.2016
Projects and Development Engineer - Atlas Copco Colombia
02.2011 - 02.2013
Universidad Cooperativa De Colombia - Bachelor of Engineering, Engineering Technology
01.2006 - 08.2012
Consultant - Solver de Colombia
02.2003 - 02.2011