EDUAR ESTEBAN OSORIO FLOREZ
Real Time Analyst
Sabaneta,ANT
Overview
2
2
Languages
11
11
years of post-secondary education
2
2
years of professional experience
Work History
Workforce Real Time Analyst
Konecta CX & BPO
Medellin, Antioquia
12.2020 - Current
- Created current job descriptions to underpin consistent, market-based systems.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
- Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
- Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service Representative
Konecta CX & BPO
Medellin, Antioquia
01.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Education
Associate of Applied Science - Business Administration
Uniasturias
Bogota D.C 10.2017 - Current
No Degree - System Technician
SENA
Medellin 02.2015 - 11.2016
High School Diploma -
I.E. DONMATIAS
DON MATIAS 01.2011 - 11.2016
Skills
Collaboration
Microsoft Office
Planning and Coordination
Written Communication
Basic math
Project Management
Data management
Good telephone etiquette
Timeline
Workforce Real Time Analyst
Konecta CX & BPO
12.2020 - Current
Customer Service Representative
Konecta CX & BPO
01.2019 - 12.2020
Associate of Applied Science - Business Administration
Uniasturias
10.2017 - Current
No Degree - System Technician
SENA
02.2015 - 11.2016
High School Diploma -
I.E. DONMATIAS
01.2011 - 11.2016