Overview
Work History
Education
Skills
Timeline
Generic

EDUAR ESTEBAN OSORIO FLOREZ

Real Time Analyst
Sabaneta,ANT

Overview

2
2
Languages
11
11
years of post-secondary education
2
2
years of professional experience

Work History

Workforce Real Time Analyst

Konecta CX & BPO
Medellin, Antioquia
12.2020 - Current
  • Created current job descriptions to underpin consistent, market-based systems.
  • Gathered information about each position and related occupation with employee interviews, field observations and industry research.
  • Updated personnel handbooks and individual records to keep filed accurate and detailed.
  • Advised managers and employees on state and federal employment regulations, collective agreements and classification programs.
  • Researched job and worker requirements, occupational trends and structural and functional relationships among jobs and occupations.
  • Performed multifactor data and cost analyses for use in areas such as support of collective bargaining agreements.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Customer Service Representative

Konecta CX & BPO
Medellin, Antioquia
01.2019 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.

Education

Associate of Applied Science - Business Administration

Uniasturias
Bogota D.C
10.2017 - Current

No Degree - System Technician

SENA
Medellin
02.2015 - 11.2016

High School Diploma -

I.E. DONMATIAS
DON MATIAS
01.2011 - 11.2016

Skills

Collaboration

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Timeline

Workforce Real Time Analyst

Konecta CX & BPO
12.2020 - Current

Customer Service Representative

Konecta CX & BPO
01.2019 - 12.2020

Associate of Applied Science - Business Administration

Uniasturias
10.2017 - Current

No Degree - System Technician

SENA
02.2015 - 11.2016

High School Diploma -

I.E. DONMATIAS
01.2011 - 11.2016

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EDUAR ESTEBAN OSORIO FLOREZReal Time Analyst