Eduardo Enrique Alvarez Ortega

In my role as a Revenue Recognition Coordinator, I am dedicated to overseeing all facets of revenue recognition. I collaborate intimately with contractors and internal groups, including those at Nokia, to guarantee that all essential milestones for revenue recognition with the client are achieved. My duties encompass the ongoing evaluation and enhancement of processes to facilitate seamless and effective operations, the completion of projects within the stipulated time frame and budget, and the fulfillment of the company's financial goals.

• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Compiled training handbook and related course materials.
• Coordinate technical training on Nokia products (Mobile, Microwave, ION, IORT, Fixed Networks) for contractors in the Andean, Central America, and Caribbean regions. Prepare training reports and follow-ups for continuous improvement. Coordinate the contractor personnel responsible for providing the training and ensure they are updated on all content.
• Created and maintained detailed training records and reports for management review.

Ensure technical quality aspects for the customer (Claro). Elaborate reports regarding audits conducted to be presented to Nokia and Claro Colombia. Coordinate the field personnel conducting quality audits on the installations of the Claro Colombia project.

Responsible for training personnel from various Nokia Colombia suppliers in RAN technologies for the Claro Colombia project installations. Prepare and present detailed audit reports to both Nokia and Claro Colombia. Conduct quality audits on SS installations to ensure compliance with project standards. Coordinate and manage auditors to perform comprehensive audits on supplier installations.

Conduct validations and designs (TSS-PSIM) for radio base stations utilizing GSM, UMTS, and LTE technologies across various regions in Colombia.

• Execute the sales budget defined for the Small and Medium-sized Enterprises segment in the southwestern region.
• Analyze, guide, and enhance assigned clients according to the regional strategic retention plans and technical requirements analysis.
• Prepare and present management reports related to customer service.
• Generate the necessary work orders for the normal development of functions in the required information systems.

• Provide technical advice to commercial areas and customers for the sale of portfolio services, mainly in the integration of multiple voice, data, and Internet products.
• Identify customer requirements for portfolio service provision according to their telecommunications needs.
• Determine the technical feasibility of value-added solutions (mainly Internet, data, and voice) for customers, design, and issue feasibility concepts that ensure the fulfillment of service-related requirements within the proposed parameters.
• Execute, implement, and control the technical definition of the solution (attributes, properties, and technical and operational functioning characteristics).
• Promote and support the value-added service portfolio during interactions with clients and commercial area advisors.
• Interact with other work teams on technological aspects and project management.
• Keep immediate supervisors informed about activities performed.
• Comply with hygiene and safety standards and ensure the safety of others.
• Ensure the proper functioning and use of equipment and materials in their charge.
• Manage commercial relationships with current and potential clients.