David S.
System Engineer
Summary
Skilled computer scientist interested in problem solving for technology scenarios. Graphical and CLI user of several Linux flavors and Windows operating systems. Proficiency in several programming languages with acquired experience during 6 years of university studies at Universidad de Costa Rica. Designed and developed a web application for the OTS, a local company, during the last year of university using Scrum and agile methodologies.
Professional Java application debugging experience acquired working as a software support engineer for more than 2 years on Microfocus’s multipurpose monitoring application, Sitescope. Advanced Azure Cloud user experience acquired as an Intermediate software support engineer for Microsoft Azure IaaS Virtual Machines. Experienced in Windows OS troubleshooting for the User Experience team.
Excellent written and verbal communication skills in Spanish as a native speaker and in English with more than 15 years of practice.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Tier 3 Premier Support Engineer (Windows User Exp)
Trimax Americas
05.2020 - 03.2021
- Eleven months as Premier Support engineer for Windows User Experience team. Investigation and troubleshooting of high level complexity cases for the most sensitive customers on the Windows OS core components. Served as a communication bridge between the Product Group developers and the customers to resolve bugs and configuration issues on the corresponding technologies. In this area, knowledge was acquired regarding several technologies such as Remote Desktop Services, Windows Remote Management, Windows Virtual Desktops on Azure platform, Printing and Windows Server and Client Management. Hundreds of cases were handled and resolved during this period, where teamwork and collaboration was necessary among the organization teams.
Intermediate Software Support Engineer
Tek Experts
02.2019 - 11.2019
- Troubleshooting virtual machines in the cloud in production and development environments, migrations, virtual disk problems, server configurations. Help provided to customers with advanced information on Azure services and their integrations with third-party products. Management of virtual environments with more than hundreds of dependent Azure resources including virtual networks, storage, Linux and Windows virtual machines, Key vaults. Constant preparation of PowerShell scripts and ARM templates for the automation of the processes required by the client.
- Communication in English and Spanish.
Level 2 Software Support Engineer
Tek Experts
05.2017 - 02.2019
- Assist and resolve technical escalations from the first level engineers. Detection of problems, improvements and defects in the software application. Prepare the requirements sheet for new functions or defects of the program. Verify correct configuration of other Microfocus products integrations such as APM, OBM and PC. Communication bridge between developers and front-line engineers. Attention of urgent cases and premier clients. Prepare and deliver training for first-level engineers.
Level 1 Software Support Engineer (HPE Sitescope)
Tek Experts
07.2016 - 05.2017
- Manage and solve technical cases of the "Sitescope" multipurpose monitoring application. Responsible for providing the necessary information to configure the application. Identify possible defects and improvements of the application.
Software Engineering Manager
Intel Corporation
01.2022 - Current
Education
Bachillerato en Computación e Informática - Ciencias de la computación
Universidad de Costa Rica UCR
01.2010 - 01.2016
Skills
HTML
CSS
JavaScript
Technical Support
Major
Ciencias de la Computación y Tecnologías de la Información
Languages
Spanish
Native language
Inglés
Advanced
C1
Timeline
Software Engineering Manager
Intel Corporation
01.2022 - Current
Tier 3 Premier Support Engineer (Windows User Exp)
Trimax Americas
05.2020 - 03.2021
Intermediate Software Support Engineer
Tek Experts
02.2019 - 11.2019
Level 2 Software Support Engineer
Tek Experts
05.2017 - 02.2019
Level 1 Software Support Engineer (HPE Sitescope)
Tek Experts
07.2016 - 05.2017
Bachillerato en Computación e Informática - Ciencias de la computación
Universidad de Costa Rica UCR
01.2010 - 01.2016
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