Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eduardo Villa

Eduardo Villa

Finance
Ibague

Summary

Driven to excel, I leveraged my technical skills and ability to build rapport at COLOMBIA TELECOMMUNICATIONS MOVISTAR, resulting in significant customer loyalty and surpassing sales targets. My experience in customer service and sales strategies, honed across roles, has consistently enhanced client satisfaction and business outcomes.

Overview

4
4
years of professional experience

Work History

Sales Agent Representative

COLOMBIA TELECOMMUNICATIONS MOVISTAR
11.2022 - 04.2024
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Exceeded monthly sales targets through proactive prospecting and lead generation.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.

Customer Service Representative

TIGO TELECOMMUNICATIONS COLOMBIA
08.2020 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Finance

UNIMINUTO
Ibague, Colombia
06.2025

Microsoft Excel

Cámara De Comercio Exterior
Remote
10.2023

Skills

    Sales Presentations

    Technical skills

    Building rapport

    Sales Strategies

    Customer Service

    Client Service

Languages

Spanish
Native language
English
Elementary
A2

Timeline

Sales Agent Representative

COLOMBIA TELECOMMUNICATIONS MOVISTAR
11.2022 - 04.2024

Customer Service Representative

TIGO TELECOMMUNICATIONS COLOMBIA
08.2020 - 09.2022

Finance

UNIMINUTO

Microsoft Excel

Cámara De Comercio Exterior

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