Eduardo Johnson Peña
Bogotá D.C.,Bogota
Resumen profesional
Agente de contact center con gran capacidad de persuasión. Amplia experiencia en la gestión exitosa de llamadas entrantes y salientes manteniendo los estándares de calidad preestablecidos. Me interesa trabajar en un entorno que me permita poner en práctica mis dotes comerciales.
Profesional con gran experiencia y excelentes dotes de gestión y dirección. Cuento con conocimientos especializados para optimizar procesos, reducir costes y maximizar la rentabilidad. Destaco por mi capacidad de liderazgo para sacar lo mejor de cada empleado.
Datos destacados
16
16
years of professional experience
17
17
years of post-secondary education
Experiencia
Call Center Advisor
AVIATUR
Bogotá
2022.07 - 2025.05
- Enter the reservation system by telephone, internet, travel agencies and corporate.
- Call center. Operation management of 48 hotels in Colombia. Attention to domestic and foreign customers.
- Credit card reversals and refunds processing.
- Virtual purchasing and invoicing in accounting system.
Customer Service Executive
HAMPTON BY HILTON
Cartagena
2021.08 - 2022.06
- Enter telephone, internet, travel agency and corporate reservations into the system.
- Assign rooms and check in and check out guests.
- Comply with the protocol of attention to external and internal clients. Record consumption for correct billing.
- Perform cash balancing and delivery of cash to the accounting department.
Night Auditor
HOTEL CASA SAN AGUSTIN
Cartagena
2018.05 - 2020.02
- Verify the correct operation of the areas that make up the company.
- Check that the services have been charged according to the rates stipulated by the hotel. Authorize the application of discounts to guests.
- Generate report of entry and exit of foreigners and send it to immigration. Send news report to management.
Night Auditor
KARTAXA LIFESTYLE HOTEL BOUTIQUE
Cartagena
2014.08 - 2016.02
- Verify the correct operation of the areas that make up the company.
- Check that the services have been charged according to the rates stipulated by the hotel. Authorize the application of discounts to guests.
- Generate report of entry and exit of foreigners and send it to immigration. Send news report to management.
Night Auditor
ARMERIA REAL HOTEL BOUTIQUE
Cartagena
2011.10 - 2013.04
- Verify the correct operation of the areas that make up the company.
- Check that the services have been charged according to the rates stipulated by the hotel. Authorize the application of discounts to guests.
- Generate report of entry and exit of foreigners and send it to immigration. Send news report to management.
Receptionist
ANANDA HOTEL BOUTIQUE
Cartagena
2009.07 - 2011.10
- Enter telephone, internet, travel agency and corporate reservations into the system.
- Assign rooms and check in and check out guests.
- Comply with the protocol of attention to external and internal clients. Record consumption for correct billing.
- Perform cash balancing and delivery of cash to the accounting department.
Formación
SCHOOL - undefined
Colegio Gimnasio Lujan
Cartagena 1991.01 - 2002.05
LANGUAGE CENTER - undefined
Colombo Americano
Cartagena 1999.01 - 2002.05
UNIVERSITY - undefined
Centro de Idiomas y Turismo de Cartagena (CITUCAR)
Cartagena 2008.01 - 2010.05
Enfatiza tus habilidades clave
- Office
- Sabre
- Otas
- Cisco
- Ópera
- Zeus Front
- Zeus Post
- New Hotel
- Optilodding
Personalizado
- Lucy Lastra, Gerente Casa Museo San Pedro, 3209001985
- Diana Muñoz, Auditora de Ingresos Hotel Casa San Agustín, 3145487317
- Mario Correa, Gerente Comercial L'alianza Travel Network, 311358131
Idiomas
Inglés
Intermedio avanzado (B2)
B2
Cronología
Call Center Advisor
AVIATUR
2022.07 - 2025.05
Customer Service Executive
HAMPTON BY HILTON
2021.08 - 2022.06
Night Auditor
HOTEL CASA SAN AGUSTIN
2018.05 - 2020.02
Night Auditor
KARTAXA LIFESTYLE HOTEL BOUTIQUE
2014.08 - 2016.02
Night Auditor
ARMERIA REAL HOTEL BOUTIQUE
2011.10 - 2013.04
Receptionist
ANANDA HOTEL BOUTIQUE
2009.07 - 2011.10
UNIVERSITY - undefined
Centro de Idiomas y Turismo de Cartagena (CITUCAR)
2008.01 - 2010.05
LANGUAGE CENTER - undefined
Colombo Americano
1999.01 - 2002.05
SCHOOL - undefined
Colegio Gimnasio Lujan
1991.01 - 2002.05