EDUARDO GÁMEZ MANJARRES
Bogotá D.C.
Summary
Experienced and accomplished senior operations supervisor skilled at streamlining processes and boosting workflow efficiency. Effective in managing large teams to drive productivity enhancements and minimize downtime. Demonstrates strong leadership abilities and problem-solving acumen in dynamic and fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SR. OPERATIONS SUPERVISOR
Solvo Global
10.2023 - Current
- Lead the deployment-collections operations.
- Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.
- Implemented cost-saving strategies, effectively reducing operational expenses while maintaining high-quality output and service levels.
- Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.
- Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Led a team of 20+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Collaborate with inter-disciplinary departments to guarantee operations enhancement.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Ensure adherence to SLAs/KPIs/QA standards
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- People management (interviews, hiring, training, attrition, disciplinary actions and termination)
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
OPERATIONS SUPERVISOR
KM2 Solutions
10.2020 - 09.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Kept high average of performance evaluations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
COLLECTIONS REPRESENTATIVE
KM2 Solutions
11.2019 - 09.2020
- Assisted in implementing procedures and policies to facilitate timely payments.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Handled average of 200 outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
Bachelor of Arts - International Business
Pontificia Universidad Javeriana
Bogotá, Colombia08.2017
Colegio Albania
01.2011
Skills
- Management
- Performance monitoring
- Employee Development
- Budget Administration
- Budgeting and cost control strategies
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Effective Communication
- Team Leadership
- Operational Efficiency
Languages
Spanish
Proficient
C2
English
Advanced
C1
French
Beginner
A1
Certification
Debt Collection Management - Biz Facility
Deeply Practical Project Management - Udemy
AML Essentials: Money Laundering, KYC, and AML Compliance - Udemy
References
On request.
Timeline
SR. OPERATIONS SUPERVISOR
Solvo Global
10.2023 - Current
OPERATIONS SUPERVISOR
KM2 Solutions
10.2020 - 09.2023
COLLECTIONS REPRESENTATIVE
KM2 Solutions
11.2019 - 09.2020
Colegio Albania
Debt Collection Management - Biz Facility
Deeply Practical Project Management - Udemy
AML Essentials: Money Laundering, KYC, and AML Compliance - Udemy
Bachelor of Arts - International Business
Pontificia Universidad Javeriana
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