Eduardo Correa
LEGAL ASSISTANT
Cali,Valle del Cauca
Summary
Proactive and client-orientated, highly organized with over 4 years of experience in reputable working places, in the private and public sector, providing comprehensive administrative and legal support to attorneys, and also various rolls as a customer service representative. Currently seeking a challenging position to utilize my skills and experience. Compromised to bring reliability to your business. Committed to improving efficiency and productivity trough maintaining a high level of accuracy and confidentiality to drive growth and enhance customer satisfaction.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Legal Assistant
Gloria Ramos Law Services
Cali, Colombia (Remote)
09.2024 - 06.2025
- Drafted Legal Documents and Correspondence
Prepared demand letters, employment contracts, termination notices, and legal memos under attorney supervision. - Managed Case Files and Documentation
Organized, maintained, and updated physical and digital files for active and closed cases, ensuring confidentiality and compliance. - Scheduled Client Meetings and Hearings
Coordinated appointments, mediations, depositions, and court appearances for attorneys and clients. - Conducted Legal Research
Researched employment and labor laws, court rulings, and legal precedents relevant to ongoing cases. - Assisted with Discovery Process
Helped gather and review evidence, such as employee records, contracts, disciplinary actions, and internal communications. - Filed Legal Documents with Courts and Agencies
Submitted pleadings, complaints, motions, and other legal documents to labor boards and courts both electronically and in person. - Communicated with Clients and Third Parties
Served as a liaison between attorneys, clients, opposing counsel, and government agencies regarding case updates and information requests. - Tracked Case Deadlines and Court Dates
Used calendaring tools to monitor deadlines for filings, hearings, and responses to ensure timely actions. - Assisted in Settlement Preparations
Helped draft settlement agreements, organized settlement documents, and ensured all parties received the necessary paperwork. - Prepared Trial and Hearing Materials
Compiled exhibits, witness lists, legal briefs, and organized binders or electronic files for use in court or mediation.
Legal Clerk
Allmand Law Firm, PLLC
Dallas, Texas (Remote)
01.2024 - 07.2024
- Facilitated attorney-client meetings by preparing agendas and gathering relevant documentation ahead of time.
- Assisted in the preparation of trial exhibits, ensuring accurate and organized presentation of evidence.
- Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
- Improved case management efficiency by maintaining an up-to-date database of client information.
- Ensured accuracy of billing statements by reviewing invoice drafts before submission to clients for payment approval.
- Managed complex calendar schedules for multiple attorneys, minimizing scheduling conflicts and maximizing productivity.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Facilitated collaboration among legal team members by maintaining up-to-date contact information and distributing meeting minutes promptly.
- Safeguarded client confidentiality by adhering to strict privacy policies during document handling, communications, and data storage procedures.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate case updates.
- Ensured compliance with court deadlines through diligent monitoring of case calendars and proactive follow-ups on pending tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Assisted attorneys with case organization and administrative tasks.
- Used internal templates to prepare subpoenas and client correspondence.
- Completed data entry of legal documents into electronic filing systems.
LEGAL ASSISTANT
Carlos H. Andrade Lawyers
Cali, Valle del Cauca
03.2023 - 12.2023
- Reviewing and monitoring court cases statuses
- Creating responses for client inquiries
- Structuring law suits
- Answering emails and phone calls by clients
- Making specific documents on lawyers request and delivering to clients
- Compile jurisprudence and doctrine on issues of interest to the firm
- Assisting Lawyer on Court Hearings
- Labeling documents and organizing them on clients folders
Customer Service Representative
TURO - TaskUs
Colombia, Colombia (Remote)
12.2022 - 03.2023
- Assisted Users with Booking and Account Issues
Helped guests and hosts with booking vehicles, updating profiles, troubleshooting login issues, and resolving payment problems. - Handled Claims and Incident Reports
Guided users through reporting accidents, vehicle damage, or insurance claims, and provided updates on resolution timelines. - Mediated Between Hosts and Guests
Acted as a liaison to resolve disputes, clarify policies, and ensure smooth communication between renters and vehicle owners. - Provided Policy and Platform Support
Educated users on Turo’s guidelines, insurance coverage options, cancellation policies, and vehicle eligibility rules. - Processed Refunds and Adjustments
Reviewed and processed requests for refunds, trip modifications, and reimbursements in compliance with company policies. - Documented User Interactions
Logged detailed case notes in the CRM system to track conversations, actions taken, and pending follow-ups. - Met Customer Satisfaction and Performance Goals
Maintained high-quality service by meeting KPIs such as customer satisfaction score (CSAT), response time, and resolution rate.
JUDGE ASSISTANT
6th Criminal Court of the Cali Circuit
Cali, Valle del Cauca
10.2022 - 12.2022
- Assisting Judge on Court Hearings
- Filling court hearing forms
- Contacting prosecutors and defendants
- Scheduling and recording court hearings
- Uploading forms to the judicial system
- Processing requests submitted to the Judge
- Creating drafts for sentencing
- Archiving Processes
LEGAL ASSISTANT
Salamanca Oleaginosas S.A.S.
Cali, Valle del Cauca
08.2020 - 08.2022
- Client Support
- Internal Support (Labour disputes, Audit processes, recruitment contracts, concepts for the company and employees, creation of law suits drafts for Company Lawyer)
- Creation of legal documents for entities and clients
- Reviewing court cases status
- Attending client meetings
- Assisting the corporate lawyer on his daily operations
- Assisting the CEO with legal matters and requests
- Representing the company on meetings and events
LEGAL ASSISTANT
JAIME ECHEVERRY Lawyers Group
Cali, Valle del Cauca
07.2019 - 11.2019
- Resettlement of pensions
- Carrying out guardianships
- Legal concepts for clients
- Employment Lawsuits
- Rights of Petition
Customer Service Representative
Teleperformance
Colombia, Colombia (Remote)
11.2018 - 06.2019
- Handled Inbound Calls and Chats
Assisted Chime customers with inquiries regarding account balances, transactions, card usage, and general banking questions. - Resolved Account and Card Issues
Helped customers troubleshoot problems such as locked accounts, declined transactions, or lost/stolen debit cards. - Processed Disputes and Claims
Guided customers through the process of filing disputes for unauthorized or incorrect transactions and provided updates on claim statuses. - Verified Customer Identity
Followed strict verification protocols to ensure account security and prevent fraud during every customer interaction. - Educated Customers on Chime Services
Explained features of Chime products like early direct deposit, overdraft protection (SpotMe), mobile banking tools, and savings options. - Documented Customer Interactions
Accurately recorded call details, outcomes, and any follow-up actions needed in Chime’s CRM system. - Met Performance Metrics
Consistently met or exceeded key performance indicators (KPIs) such as average handle time, customer satisfaction scores, and first call resolution rates.
Education
Criminal Mediator - Law
Universidad San Buenaventura
Cali 05.2001 -
J.D. - Law
Universidad San Buenaventura
Cali 05.2001 -
French Language And Literature
Alliance Française
Cali08-2015
BACHELOR - undefined
Colegio Líderes
Cali, Valle del Cauca 01.2012 - 01.2013
PRESCHOOL, PRIMARY, SECONDARY AND HIGH SCHOOL - undefined
Colegio H. Jorge Isaacs
Cali, Valle del Cauca 01.2000 - 01.2012
Skills
- Administrative and Organizational Expertise
- Efficiency in administrative tasks
- Communication and Interpersonal Abilities
- Technology Proficiency
- Critical Thinking and Problem-Solving
- Teamworking skills
- Documentation
- Multi tasking
- Proficiency in English
- Strong Communication Skills
- Product & Compliance Knowledge
- Goal-Oriented & Self-Motivated
- Active Listening
- Empathy and Patience
- Time management efficiency
- Attention to detail
- Positive Attitude
- Adaptability
- Cultural Sensitivity
- Conflict Resolution
Personal Information
- Date of Birth: 09/16/95
- Nationality: Colombian
Timeline
Legal Assistant
Gloria Ramos Law Services
09.2024 - 06.2025
Legal Clerk
Allmand Law Firm, PLLC
01.2024 - 07.2024
LEGAL ASSISTANT
Carlos H. Andrade Lawyers
03.2023 - 12.2023
Customer Service Representative
TURO - TaskUs
12.2022 - 03.2023
JUDGE ASSISTANT
6th Criminal Court of the Cali Circuit
10.2022 - 12.2022
LEGAL ASSISTANT
Salamanca Oleaginosas S.A.S.
08.2020 - 08.2022
LEGAL ASSISTANT
JAIME ECHEVERRY Lawyers Group
07.2019 - 11.2019
Customer Service Representative
Teleperformance
11.2018 - 06.2019
BACHELOR - undefined
Colegio Líderes
01.2012 - 01.2013
Criminal Mediator - Law
Universidad San Buenaventura
05.2001 -
J.D. - Law
Universidad San Buenaventura
05.2001 -
PRESCHOOL, PRIMARY, SECONDARY AND HIGH SCHOOL - undefined
Colegio H. Jorge Isaacs
01.2000 - 01.2012
French Language And Literature
Alliance Française