Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Eduardo Correa

Eduardo Correa

LEGAL ASSISTANT
Cali,Valle del Cauca

Summary

Proactive and client-orientated, highly organized with over 4 years of experience in reputable working places, in the private and public sector, providing comprehensive administrative and legal support to attorneys, and also various rolls as a customer service representative. Currently seeking a challenging position to utilize my skills and experience. Compromised to bring reliability to your business. Committed to improving efficiency and productivity trough maintaining a high level of accuracy and confidentiality to drive growth and enhance customer satisfaction.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Legal Assistant

Gloria Ramos Law Services
09.2024 - 06.2025
  • Drafted Legal Documents and Correspondence
    Prepared demand letters, employment contracts, termination notices, and legal memos under attorney supervision.
  • Managed Case Files and Documentation
    Organized, maintained, and updated physical and digital files for active and closed cases, ensuring confidentiality and compliance.
  • Scheduled Client Meetings and Hearings
    Coordinated appointments, mediations, depositions, and court appearances for attorneys and clients.
  • Conducted Legal Research
    Researched employment and labor laws, court rulings, and legal precedents relevant to ongoing cases.
  • Assisted with Discovery Process
    Helped gather and review evidence, such as employee records, contracts, disciplinary actions, and internal communications.
  • Filed Legal Documents with Courts and Agencies
    Submitted pleadings, complaints, motions, and other legal documents to labor boards and courts both electronically and in person.
  • Communicated with Clients and Third Parties
    Served as a liaison between attorneys, clients, opposing counsel, and government agencies regarding case updates and information requests.
  • Tracked Case Deadlines and Court Dates
    Used calendaring tools to monitor deadlines for filings, hearings, and responses to ensure timely actions.
  • Assisted in Settlement Preparations
    Helped draft settlement agreements, organized settlement documents, and ensured all parties received the necessary paperwork.
  • Prepared Trial and Hearing Materials
    Compiled exhibits, witness lists, legal briefs, and organized binders or electronic files for use in court or mediation.

Legal Clerk

Allmand Law Firm, PLLC
01.2024 - 07.2024
  • Facilitated attorney-client meetings by preparing agendas and gathering relevant documentation ahead of time.
  • Assisted in the preparation of trial exhibits, ensuring accurate and organized presentation of evidence.
  • Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
  • Improved case management efficiency by maintaining an up-to-date database of client information.
  • Ensured accuracy of billing statements by reviewing invoice drafts before submission to clients for payment approval.
  • Managed complex calendar schedules for multiple attorneys, minimizing scheduling conflicts and maximizing productivity.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Facilitated collaboration among legal team members by maintaining up-to-date contact information and distributing meeting minutes promptly.
  • Safeguarded client confidentiality by adhering to strict privacy policies during document handling, communications, and data storage procedures.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate case updates.
  • Ensured compliance with court deadlines through diligent monitoring of case calendars and proactive follow-ups on pending tasks.
  • Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
  • Assisted attorneys with case organization and administrative tasks.
  • Used internal templates to prepare subpoenas and client correspondence.
  • Completed data entry of legal documents into electronic filing systems.

LEGAL ASSISTANT

Carlos H. Andrade Lawyers
03.2023 - 12.2023
  • Reviewing and monitoring court cases statuses
  • Creating responses for client inquiries
  • Structuring law suits
  • Answering emails and phone calls by clients
  • Making specific documents on lawyers request and delivering to clients
  • Compile jurisprudence and doctrine on issues of interest to the firm
  • Assisting Lawyer on Court Hearings
  • Labeling documents and organizing them on clients folders

Customer Service Representative

TURO - TaskUs
12.2022 - 03.2023
  • Assisted Users with Booking and Account Issues
    Helped guests and hosts with booking vehicles, updating profiles, troubleshooting login issues, and resolving payment problems.
  • Handled Claims and Incident Reports
    Guided users through reporting accidents, vehicle damage, or insurance claims, and provided updates on resolution timelines.
  • Mediated Between Hosts and Guests
    Acted as a liaison to resolve disputes, clarify policies, and ensure smooth communication between renters and vehicle owners.
  • Provided Policy and Platform Support
    Educated users on Turo’s guidelines, insurance coverage options, cancellation policies, and vehicle eligibility rules.
  • Processed Refunds and Adjustments
    Reviewed and processed requests for refunds, trip modifications, and reimbursements in compliance with company policies.
  • Documented User Interactions
    Logged detailed case notes in the CRM system to track conversations, actions taken, and pending follow-ups.
  • Met Customer Satisfaction and Performance Goals
    Maintained high-quality service by meeting KPIs such as customer satisfaction score (CSAT), response time, and resolution rate.

JUDGE ASSISTANT

6th Criminal Court of the Cali Circuit
10.2022 - 12.2022
  • Assisting Judge on Court Hearings
  • Filling court hearing forms
  • Contacting prosecutors and defendants
  • Scheduling and recording court hearings
  • Uploading forms to the judicial system
  • Processing requests submitted to the Judge
  • Creating drafts for sentencing
  • Archiving Processes

LEGAL ASSISTANT

Salamanca Oleaginosas S.A.S.
08.2020 - 08.2022
  • Client Support
  • Internal Support (Labour disputes, Audit processes, recruitment contracts, concepts for the company and employees, creation of law suits drafts for Company Lawyer)
  • Creation of legal documents for entities and clients
  • Reviewing court cases status
  • Attending client meetings
  • Assisting the corporate lawyer on his daily operations
  • Assisting the CEO with legal matters and requests
  • Representing the company on meetings and events

LEGAL ASSISTANT

JAIME ECHEVERRY Lawyers Group
07.2019 - 11.2019
  • Resettlement of pensions
  • Carrying out guardianships
  • Legal concepts for clients
  • Employment Lawsuits
  • Rights of Petition

Customer Service Representative

Teleperformance
11.2018 - 06.2019
  • Handled Inbound Calls and Chats
    Assisted Chime customers with inquiries regarding account balances, transactions, card usage, and general banking questions.
  • Resolved Account and Card Issues
    Helped customers troubleshoot problems such as locked accounts, declined transactions, or lost/stolen debit cards.
  • Processed Disputes and Claims
    Guided customers through the process of filing disputes for unauthorized or incorrect transactions and provided updates on claim statuses.
  • Verified Customer Identity
    Followed strict verification protocols to ensure account security and prevent fraud during every customer interaction.
  • Educated Customers on Chime Services
    Explained features of Chime products like early direct deposit, overdraft protection (SpotMe), mobile banking tools, and savings options.
  • Documented Customer Interactions
    Accurately recorded call details, outcomes, and any follow-up actions needed in Chime’s CRM system.
  • Met Performance Metrics
    Consistently met or exceeded key performance indicators (KPIs) such as average handle time, customer satisfaction scores, and first call resolution rates.

Education

Criminal Mediator - Law

Universidad San Buenaventura
Cali
05.2001 -

J.D. - Law

Universidad San Buenaventura
Cali
05.2001 -

French Language And Literature

Alliance Française
Cali
08-2015

BACHELOR - undefined

Colegio Líderes
Cali, Valle del Cauca
01.2012 - 01.2013

PRESCHOOL, PRIMARY, SECONDARY AND HIGH SCHOOL - undefined

Colegio H. Jorge Isaacs
Cali, Valle del Cauca
01.2000 - 01.2012

Skills

  • Administrative and Organizational Expertise

  • Efficiency in administrative tasks

  • Communication and Interpersonal Abilities

  • Technology Proficiency

  • Critical Thinking and Problem-Solving

  • Teamworking skills

  • Documentation

  • Multi tasking

  • Proficiency in English

  • Strong Communication Skills

  • Product & Compliance Knowledge

  • Goal-Oriented & Self-Motivated

  • Active Listening

  • Empathy and Patience

  • Time management efficiency

  • Attention to detail

  • Positive Attitude

  • Adaptability

  • Cultural Sensitivity

  • Conflict Resolution

Personal Information

  • Date of Birth: 09/16/95
  • Nationality: Colombian

Timeline

Legal Assistant

Gloria Ramos Law Services
09.2024 - 06.2025

Legal Clerk

Allmand Law Firm, PLLC
01.2024 - 07.2024

LEGAL ASSISTANT

Carlos H. Andrade Lawyers
03.2023 - 12.2023

Customer Service Representative

TURO - TaskUs
12.2022 - 03.2023

JUDGE ASSISTANT

6th Criminal Court of the Cali Circuit
10.2022 - 12.2022

LEGAL ASSISTANT

Salamanca Oleaginosas S.A.S.
08.2020 - 08.2022

LEGAL ASSISTANT

JAIME ECHEVERRY Lawyers Group
07.2019 - 11.2019

Customer Service Representative

Teleperformance
11.2018 - 06.2019

BACHELOR - undefined

Colegio Líderes
01.2012 - 01.2013

Criminal Mediator - Law

Universidad San Buenaventura
05.2001 -

J.D. - Law

Universidad San Buenaventura
05.2001 -

PRESCHOOL, PRIMARY, SECONDARY AND HIGH SCHOOL - undefined

Colegio H. Jorge Isaacs
01.2000 - 01.2012

French Language And Literature

Alliance Française

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Eduardo CorreaLEGAL ASSISTANT